Quality of Service
print share
Measuring quality of service from handover to Royal Mail at inward mail centre's through to delivery

Ensuring a high quality service

Using an independent research company, we measure quality of service from the point of handover to Royal Mail through to the final delivery address. Spectos, who have more than 20 years of experience in measuring Quality of Service for postal operators across Europe, took over measurement of the survey in April 2023. Performance results are based on the aggregate number of all Downstream Access D+2 and D+5 samples handed to us for delivery by those Access customers who participate in the survey. All performance measurements are subject to a margin of error as shown in the report. 


Our latest Quality of Service performance data* is provided below. 


*The data is provided only as required under Ofcom regulations (USPA 8.1 and 8.1a).  Royal Mail has not provided this data for any other purpose or in any other context and therefore Royal Mail shall not be liable to any reader who relies or acts upon this data for any other purpose or in any other context.


Downstream Access Service Actual Quarter 1 Results 24/25

Percentage Delivered On First Working Day After Receipt By Royal Mail
National Result
Quarterly Performance & Confidence Limit
Cumulative Performance & Confidence Limit
UK
83.1
+/- 0.7
83.1
+/- 0.7
Mailmark Economy Mail Percentage Delivered On Fourth Working Day After Receipt By Royal Mail
National Result
Quarterly Performance & Confidence Limit
Cumulative Performance & Confidence Limit
UK
98.8+/- 0.298.8+/- 0.2
Mailmark Economy delivery breakdown by day
On first dayOn second dayOn third dayOn fourth day
71.418.36.32.8

Quarter dates

Quarter 1
Quarter 2
Quarter 3Quarter 4
2023/24

27/03/2023 -

25/06/2023

26/06/2023 -

24/09/2023

25/09/2023 -

24/12/2023

25/12/2023 -

31/03/2024

2024/25

01/04/2024 -

30/06/2024

01/07/2024 -

29/09/2024

30/09/2024 -

29/12/2024

30/12/2024 -

30/03/2025


Help & Support


Enter your keyword(s) below to search our Help Centre.