Following further feedback from some Wholesale customers regarding the impact of Covid-19 on the Mailmark Advertising Mail seed check process, we are making an additional temporary change to the process to help you during these challenging times.

We appreciate that Covid-19 has caused resource constraints for our customers and their supply chains. This has made it difficult for customers to make the necessary arrangements to send us Advertising Mail seeds within 2 weeks of us notifying you that we have not received one. Therefore we are extending this period to 4 weeks.  

This process change shall apply to Mailmark Advertising Mail seed check reports you have received since 30 March 2020 until 31 May 2020.  We will keep this end date of 31 May 2020 under review.

Additionally as per our previous communication on this subject, to make things easier for customers, you should email dsacc@royalmail.com with PDF versions of seeds that have been identified as not being received in your Mailmark Advertising Mail seed check reports. The PDF should include a copy of the front, back and insert (if applicable) of the mail piece.

Notwithstanding this temporary process change,  we continue to ask that Customers continue to comply with their contractual obligation to provide a seed on the same date as the mailing being posted.

Should you have any questions regarding this matter or the impact of Covid-19 on our services, please contact your Account Director.