From 17th January 2011, Royal Mail Wholesale is introducing an alternative practice to the presentation requirements for handing over mailing items under a Condition 9 Access Agreement: subject to signing a supplementary agreement to their current Access Agreement with Royal Mail, our customers will be able to hand over mailing items by segregating mail bags and trays into Yorks according to mailing item format (Letters, Large Letters and Packets).

This is an alternative to the current requirement to hand over by discrete customer account number (an option that remains available) and is one of the first improvements under our Improving the Customer Experience Programme.

Please see the attached notice for more details.

The Segregation by format user guide proposed amends and the segregation by format agreement can be found in the Agreements>Ancillary Agreements section of the website.