Customer Experience (CX) is a highly topical issue amongst marketers and is cited as a top priority for driving future growth. It enforces brand performance, reduces customer churn, boosts revenue and inspires loyalty and customer advocacy.

Our CX campaign investigates the importance of CX to every business and how mail can add value to the customer journey to bring it to life.   It also includes a free customer experience map, designed to bring your customer’s experience into a single framework, and to help you identify opportunities to improve.

Our guide examines the importance of customer experience to every business, big or small. It includes a free customer experience map template to help you plan better customer journeys.