Under Clause 13.1 of the ALC, a Wholesale customer may ask for a change to the contract by completing a contract variation request form. The Wholesale website sets out the current process for dealing with requests from Wholesale customers to vary the terms of the ALC here.

Following feedback from a customer, we are seeking to introduce some improvements to the existing process which we have set out in a review document here.  The document contains some questions which we seek your feedback on and gives you an opportunity to put forward any other improvements to the existing process.

We value your views and want to ensure they are considered carefully as part of this review. Therefore, we encourage you to send us your response by 25 February 2022 to Ravi Chauhan (Access Contract Manager) at ravi.chauhan@royalmail.com.