Wholesale
On 28 October 2024 we commenced the voting process in respect of the notice period for the introduction of a new D+3 service.
As a reminder, under clause 13.2(b)(i) (‘New Products and Services’) of the Access Letters Contract (ALC), we may introduce a new service on 70 days’ notice if 67% of each “Customer Segment” vote in favour of such notice period. If this Acceptance Threshold is not reached then we will give at least 120 days’ notice to introduce the new service.
The voting period closed yesterday and the results of the vote are as follows (note that any nil responses have been marked as abstentions as per clause 13.8(e) of the ALC):
Customer Segment | Acceptance Threshold reached? |
Carriers | 0% of Carriers who voted are in favour of Royal Mail introducing the new D+3 service on 70 days’ notice. The Acceptance Threshold has not been reached. |
Intermediaries | 29% of Intermediaries who voted are in favour of Royal Mail introducing the new D+3 service on 70 days’ notice. The Acceptance Threshold has not been reached. |
Direct Customers | 0% of Direct Customers who voted are in favour of Royal Mail introducing the new D+3 service on 70 days’ notice. The Acceptance Threshold has not been reached. |
On this basis the Acceptance Threshold needed to introduce the new service on 70 days’ notice has not been reached and Royal Mail is therefore required to provide a minimum of 120 days’ notice.
However it is important to remind customers, despite the formality of completing the voting process, we expect the amount of notice we give you to be considerably more than 120 days before the service goes live. We will be in touch in due course regarding the formal notification.