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User guides
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Our user guides assist you with meeting your Wholesale requirements

The Access User Guides form part of the terms and conditions under which we do business with our customers.

Each User Guide sets out comprehensive and detailed requirements that a customer needs to meet to use Royal Mail Wholesale services.

Other Useful Guidelines

Access Letters User Guide Amendment Notices

From time to time it is necessary to update sections or appendices of the User Guide. In order to manage this efficiently for our customers we will provide User Guide Amendment (UGA) notices which detail the enhancements relevant to the specific section on appendices of the current User Guide. The latest UGA's will be numerically listed below. All UGA's will be included in the next update of the User Guide. Tracked changes are shown where appropriate.

If you require information relating to previous UGA's please contact your Account Director.


Wholesale Parcels User Guide Amendment Notices