Wholesale
User guides
Our user guides assist you with meeting your Wholesale requirements
The Access User Guides form part of the terms and conditions under which we do business with our customers.
Each User Guide sets out comprehensive and detailed requirements that a customer needs to meet to use Royal Mail Wholesale services.
Other Useful Guidelines
Watch our video on tray hygiene
- Prohibited and Restricted Items
- Dangerous Goods - Valuables
- Quick Guide to OCR
- OCR Specification
- OCR Quality Assurance form
- Single Sheet requirements
- Stamp like Indicia Guidelines
- High OCR impact classification RMW
- BM Large Letter Contents Guidance and Permitted Items list
- Large Letter revenue protection guidelines
- Large Letter template guides
- Health & Safety Guidelines
- Guidance on remedial actions for unmanifested mail
- Magazine Subscription Service Product Codes (Manual Item)
- Magazine Subscription Service FAQs (Mailmark)
- Magazine Subscription Service FAQs (Manual Item)
- Magazine Subscription Service Application form
- Magazine Subscription Service Customer Guide (Mailmark)
- Magazine Subscription Service Customer Guide (Manual Item)
- Offensive Weapons Act and Bladed Products FAQs
- Mailmark Economy Service Technical Guide (including product codes)
- Mailmark Economy Service FAQs
- Mailmark Economy Service Customer Guide
- Incentive Product Codes
- Manual Mailmark Service Technical Guide (including product codes)
- Manual Mailmark Service FAQs
- Manual Mailmark Service Customer Guide
- JICMAIL Opt-out Form
- Customer Forecasting Accuracy Process
- Withdrawal of 1400 and non-barcoded GLL and Parcel services - product codes
- Earlier Access Mail Centres
- Withdrawal of OCR, Access 1400, Access 70 Mech and non-barcoded GLLs - product codes
- Mailmark Advertising Mail Catalogue Guide
- Mailmark Advertising Mail Catalogue Service Codes
- D+2 product codes (effective after Access Condition changes - expected summer 2025)
Access Letters User Guide Amendment Notices
From time to time it is necessary to update sections or appendices of the User Guide. In order to manage this efficiently for our customers we will provide User Guide Amendment (UGA) notices which detail the enhancements relevant to the specific section on appendices of the current User Guide. The latest UGA's will be numerically listed below. All UGA's will be included in the next update of the User Guide. Tracked changes are shown where appropriate.
If you require information relating to previous UGA's please contact your Account Director.
- UGA 046 (Under Volume Container Charges) effective from 22 May 2018
- UGA 047 (Advertising Mail Catalogue Option) effective from 20 Aug 2018
- UGA 048 (York Manifest) effective from 19 Nov 2018
- UGA 049 (Magazine Subscription Mail Service) effective from 2 January 2019
- UGA 050 (Change to Presentation Specification for Poll Cards) effective from 31 December 2018
- UGA 051 (Change to Presentation Specification for Poll Cards) effective from 15 January 2019
- UGA 052 (Change to Minimum Dimensions for Poll Sort) effective from 5 July 2019
- UGA 053 (Prohibition of Bladed Products) effective from 12 November 2019
- UGA 054 (Partially Addressed Mail Service) effective from 1 April 2020
- UGA 055 (Improving our Mailmark specification guidance) effective from 16 December 2019
- UGA 056 (Change to Magazine Subscription to allow PDF samples) effective from 17 June 2020
- UGA 057 (Mailmark Economy Service) effective from 4 January 2021
- UGA 058 (Extending the Magazine Subscription Service) effective from 4 January 2021
- UGA 059 (Change to Mailmark specification) effective from 7 September 2020
- UGA 060 (Mailmark Tab Seal Letters Specification) effective 9 September 2020
- UGA 061 (Manual Mailmark Service) effective from 5 April 2021
- UGA 062 (JICMAIL Data Opt-Out) effective from 4 January 2021
- UGA 063 (Withdrawal of Responsible Mail) effective from 4 January 2022
- UGA 064 (Manual Mailmark Unmanifested Charges) effective from 4 October 2021
- UGA 065 (Indicator 'Zonal' on Container Labels) effective from 16 June 2022
- UGA 066 (Bundling Paper-wrap Mailmark items) effective from 18 May 2022
- UGA 067 (Withdrawal of Access 1400 GLL Services) effective from 2 January 2024
- UGA068 (Earlier Access Slots) effective from 26 September 2023
- UGA069 (Update to Mailmark Specification) effective from 1 July 2023
- UGA070 (Prohibition of Trays for Guernsey only) effective from 22 January 2024
- UGA071 (Introduction of Access 70 Advertising Mail Catalogue Service) effective from 2 January 2024
- UGA072 (Introduction of Default Postcode Option for Mailmark) effective from 2 January 2024
- UGA073 (Withdrawing OCR, 1400 and non-barcoded GLL) effective from 1 April 2024
- UGA074 (Clarification of Default Postcode Option for Mailmark) effective from 29 March 2024
- UGA075 (Updated to Mailmark Specification) effective from 2 April 2024
- UGA 076 (Introduction of Mailmark Advertising Mail Catalogue) effective from 1 July 2024
- UGA 077 (Removal of Guernsey Flights) effective from 1 April 2025
- UGA 078 (Change from 48-way Sortation to 49-way Sortation) effective from 1 April 2025
Wholesale Parcels User Guide Amendment Notices
- UGA054 (Earlier Access Slots) effective from 26 September 2023
- UGA053 (Withdrawal of 1400 Manual Mailmark) effective from 2 January 2024
- UGA052 (Withdrawal of non-barcoded services) effective from 3 April 2023
- UGA051 (Withdrawal of A3 Parcels) effective from 4 April 2022
- UGA050 (Manual Mailmark Parcels Service) effective from 5 April 2021
- UGA 049 (Prohibition of Bladed Products) effective from 3 October 2019