On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16:00. The purpose of the trial is to assess whether the additional window of time supports customers in preparing a more accurate reforecast, and consequently Royal Mail to adjust its operational resource the evening before handover of mail.

The first customer was onboarded on to the trial in July and, whilst some others have signed up to the trial agreement, we have also had feedback from customers that they are working to refine their internal processes so that they can implement the later forecasting submission. 

Therefore, we have decided to extend the trial until 31 March 2023 so that more customers can take part in the trial and Royal Mail is able to collate enough data to measure its success.

If you would like to participate in the trial speak with your Account Director. Your Account Director will also provide you with the trial terms upon your request to participate.

We thank you for your ongoing support and feedback on this particularly important subject area. Of course, we will update the industry on the outcomes of the trial in due course.