Quality of Service
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Measuring quality of service from handover to Royal Mail at inward mail centre's through to delivery

Ensuring a high quality service

Using an independent research company, we measure quality of service from handover to Royal Mail at our inward mail centre through to the final delivery address.
 

Downstream Access Service Actual Quarter 1 Results 18/19

Percentage Delivered On First Working Day After Receipt By Royal Mail
National Result
Quarterly Performance & Confidence Limit
Cumulative Performance & Confidence Limit
UK
95.6
+/- 0.4
95.6
+/- 0.4

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