Using an independent research company, we measure quality of service from the point of handover to Royal Mail through to the final delivery address. Spectos, who have more than 20 years of experience in measuring Quality of Service for postal operators across Europe, took over measurement of the survey in April 2023. Performance results are based on the aggregate number of all Downstream Access D+2 and D+5 samples handed to us for delivery by those Access customers who participate in the survey. All performance measurements are subject to a margin of error as shown in the report. 

Our latest Quality of Service performance data* is provided below. 

*The data is provided only as required under Ofcom regulations (USPA 8.1 and 8.1a).  Royal Mail has not provided this data for any other purpose or in any other context and therefore Royal Mail shall not be liable to any reader who relies or acts upon this data for any other purpose or in any other context.

Downstream Access Service Actual Quarter 1 Results 24/25