Dear Customer

Due to critical migration activities happening on Royal Mail’s Enterprise Reporting platform (which provides Mailmark reporting for Retail and Network Access products) there will be an extended system outage between 28 May and 30 May 2021 required to complete the key activities.

This extended outage will result in Mailmark Direct Data files and Mailmark PDF reports normally produced on Saturday 29^th  May being issued on Monday 31^st  May instead. The Direct Data files will have a  Saturday timestamp and contain Saturday’s 6am data as per standard Saturday run but will not be available until Monday.

The reports normally produced on Monday 31^st May will be produced either late evening Monday 31^st May or early morning Tuesday 1^st June, these will have a Monday timestamp.

These files will be available for 7 days as normal.

From Tuesday 1 June all reporting, data flows and MDD file references will be back to normal.

If your Mailmark Direct Data downloads are automated, you may need to undertake a manual correction to reflect that the file dated 31^st May, contains data for the 29^th May and if the file for 31^st May data arrives on 1^st June this may require manual correction to 31^st May.

Please note:  this will not affect any element of your Mailmark reporting, for example: eMHS uploads, data collation, item processing, item level report information or performance metrics.