Advance Notice: Mailmark Reporting outage. Friday 28th May to Monday 31st May
21-05-2021

Dear Customer

 

Due to critical migration activities happening on Royal Mail’s Enterprise Reporting platform (which provides Mailmark reporting for Retail and Network Access products) there will be an extended system outage between 28 May and 30 May 2021 required to complete the key activities.

 

This extended outage will result in Mailmark Direct Data files and Mailmark PDF reports normally produced on Saturday 29th  May being issued on Monday 31st  May instead. The Direct Data files will have a  Saturday timestamp and contain Saturday’s 6am data as per standard Saturday run but will not be available until Monday.

 

The reports normally produced on Monday 31st May will be produced either late evening Monday 31st May or early morning Tuesday 1st June, these will have a Monday timestamp.

 

These files will be available for 7 days as normal.

 

From Tuesday 1 June all reporting, data flows and MDD file references will be back to normal.

 

If your Mailmark Direct Data downloads are automated, you may need to undertake a manual correction to reflect that the file dated 31st May, contains data for the 29th May and if the file for 31st May data arrives on 1st June this may require manual correction to 31st May.

 

Please note:  this will not affect any element of your Mailmark reporting, for example: eMHS uploads, data collation, item processing, item level report information or performance metrics.