Quality of Service Measurement for the Access Market
Royal Mail Wholesale is inviting feedback on a proposal to introduce an independent measure of quality of service prior to handover to Royal Mail. 

The purpose of the attached document is to provide Royal Mail Wholesale (RMW) customers, and other interested parties, with the opportunity to comment on our proposals to introduce, from April 2011, an independent measure of quality of service (QofS) prior to handover to Royal Mail. This will enable an end-to-end, independent measurement of Access mail for the first time.

Customers and other interested parties are asked to let us have their feedback on our proposal detailed in the attached document by 16th December 2010.