Wholesale
News
Read the latest news from Royal Mail Wholesale
Introducing a D+3 Service and D+2 Specification Changes
19 December 2024
Find attached a communication announcing the introduction of a new D+3 service and changes to the D+2 service specifications. ...
Magazine Subscription 2026 Price Changes
19 December 2024
Find attached a communication announcing price changes for the Magazine Subscription service to take effect from 2 February 2026. ...
Access Letter Price Changes from 31 March 2025 / Permitted variances for 2025/26
12 December 2024
Find attached a communication and appended change notice announcing changes to the Access Letter and Large Letter prices to take effect from 31 March 2025. Additionally the letter provides detai ...
Royal Mail's proposal for the introduction of a D+3 service - voting results
29 November 2024
On 28 October 2024 we commenced the voting process in respect of the notice period for the introduction of a new D+3 service.As a reminder, under clause 13.2(b)(i) (‘New Products and Services’) of ...
Increase to JICMAIL Annual Levy Cap
28 November 2024
I write to inform you that we have been advised by JICMAIL Limited that it will increase the JICMAIL Annual Levy Cap from £5,000 to £5,750, with the increase to take effect from 1 January 2025.Furth ...
Royal Mail's proposal for the introduction of a D+3 service - voting commences today
28 October 2024
Over the last two weeks we have been taking Access customers through our proposed plans for introducing a D+3 service into the Access Letters Contract (ALC). I would like to thank customers who have p ...
Decision on Royal Mail Consultation on the Future of USO
03 October 2024
On 26 June we published our consultation proposals to introduce a new change provision to enable the timely introduction of any Ofcom decision on the Universal Service Obligation and the future of let ...
Regulatory financial statements 2023-24 - update to comparatives
30 September 2024
In the 2023-24 Regulatory Financial Statements, the 2021-22 Network Access volumes were published instead of the 2022-23 volumes in the prior year comparative. The “revised regulatory income stateme ...
Origin Beta trial launch
29 September 2024
Please find attached a press release from ISBA regarding the announcement of the Origin Beta Trials commence with 35 ISBA members that will start in the coming weeks. As previously discussed at variou ...
Supporting Broadband/Mobile or Banking Card products through the TIS Incentive
20 September 2024
We are pleased to announce that from 30 September 2024 customers will be able to use our existing Testing and Innovation incentive (TIS) to support new direct mail activity to promote Broadband/Mobile ...
Removal of MCS measurement for NPP1, APP2 and Regional price plans
20 September 2024
Under the Access Letters Contract (ALC), customers posting on the NPP1, APP2 and Regional price plan can choose whether their conformance against the price plan benchmarks is measured using either the ...
Extending the Network Window: SSC Changes from 1 April 2025
11 September 2024
We recently consulted with contract holders on changes we are making to the composition of some Standard Selection Codes (SSCs), as part of the Royal Mail Network Window changes. I would like to thank ...
Error with Quarter 1 2024-25 Baseline for APP2 and Regional Price Plan
16 August 2024
We have identified an issue in the APP2 and Regional price plan baseline figures for Quarter 1 of 2024/25 which were published on 8 August 2024. During the recent external third-party audit of t ...
Quarter 1 2024/25 dynamic baseline
08 August 2024
We have uploaded the dynamic baseline for the period from 1 July 2023 to 30 June 2024, as well as the updated NPP1, Regional and NGPP calculators. You can find all of the files at www.royalmailwholesa ...
Removal of Guernsey flights from 1 April 2025
08 August 2024
From 1 April 2025, we are removing the daily flight between UK and Guernsey, which will have a positive impact both in terms of cost, and carbon emissions.This follows on from our removal of the daily ...
Catalogue Mail incentive launch
07 August 2024
We are pleased to announce that, on 15 August 2024, we are planning to launch a new incentive for customers posting Catalogue Mail.A catalogue can really complement customers’ multi-channel campaign ...
Catalogue Incentive for the Retail Sector
31 July 2024
We are pleased to announce that in early September we will be launching a new incentive for customers posting Catalogue Mail. Whilst we will be formally notifying of the launch soon, we felt it import ...
Update on Royal Mail Consultation on the Future of USO
31 July 2024
On 26 June we published our consultation proposals to introduce a new change provision to enable the timely introduction of any Ofcom decision on the Universal Service Obligation (USO). Thank you to t ...
Applications for Programmatic Mail Incentive open until 28 March 2025
22 July 2024
In November 2022 we launched our Programmatic Mail incentive to support brands using mail in a programmatic way.We have decided to extend the incentive to 27 March 2026 and reopen the application wind ...
Global IT outages impacting Royal Mail
19 July 2024
You may have seen in the news today that IT outages are reported across the world. Today Royal Mail is experiencing technical issues across some of our IT systems. We would like to reassure you t ...
Mailmark Catalogues added to our Advertising Mail Incentives
18 July 2024
We are pleased to have added Mailmark Advertising Mail Catalogues as an eligible product within the Advertising Mail Testing and Innovation Incentive, Advertising Mail Growth Incentive, Advertising Ma ...
New Royal Mail logo
12 July 2024
From 12 July 2024 the Royal Mail logo used across England, Northern Ireland and Wales will be changing to feature the King’s crown. The Royal Mail logo used in Scotland will not change as the crown ...
Error with 2023-24 Dynamic Baseline for NPP1 APP2 and Regional Price Plan
08 July 2024
Dynamic baselines were introduced at customers’ request into the Access Letters Contract (ALC) from 1 April 2023 for NPP1, APP2 and Regional Price Plan customers. They enable Royal Mail to cre ...
Wholesale carbon values for 2023/24
27 June 2024
We are pleased to provide our Wholesale Letters Business Unit carbon values for the period 1 April 2023 to 31 March 2024.Carbon Unit Values for Wholesale Letters Business UnitCategorygCO2e 2022/23 per ...
Consultation on Introduction of Change Provision to enable timely introduction of any Ofcom Decision
26 June 2024
Today we have launched a consultation putting forward Royal Mail’s proposal to introduce a new change provision in the Access Letters Contract (ALC) to allow us to reflect and implement changes that ...
Consultation on Network Window Changes
26 June 2024
As part of the Royal Mail Network Window changes, we intend to make changes to the composition of some Standard Selection Codes (SSCs). The changes are detailed in the consultation document whic ...
Out of Specification Mailmark Non-Compliance
21 June 2024
To support the efficient processing of mail, the Access Letters Contract (ALC) contains product specifications based on optimum operational process, the type and number of machine passes, and ensuring ...
General Election Mailings and the Key National Posting Process
24 May 2024
You will be aware that the General Election has been announced to take place 4 July 2024. We write to remind you of the importance of following the requirements under the DSA Key National Posting (KNP ...
Mailmark Advertising Mail Catalogue Service
03 May 2024
We recently announced that we will be adding a Mailmark variant of the Advertising Mail Catalogue Service from 1 July 2024. We have developed a useful specification guide for the variant which yo ...
Change to Access Letter Contract Compensation Rates
26 April 2024
Today, we publish increased Compensation Rates for the Access Letters Contract (ALC) that will come into effect over two phases to reflect recent announced changes to Letter and Large Letter prices:To ...
Royal Mail's response to Ofcom's call for input on USO reforms
26 April 2024
Royal Mail has responded to Ofcom's call for input on the future of the Universal Service Obligation. You can read the full submission here. ...
Update to Advertising Mail Guidelines
19 April 2024
We have updated the Advertising Mail content guidelines to provide clarity in respect of what content is in scope of “Membership or subscription magazines / publications, with or without advertising ...
Importance of UCIDs for JICMAIL data
18 April 2024
The choice of media channels has proliferated at a dramatic rate over recent years, making it harder to get mail on the agenda when people are planning their communications. Therefore having the ...
Key National Postings - Local PCC and Mayoral elections
09 April 2024
We are currently dealing with a significant number of mailings in the Royal Mail Network for the local PCC and Mayoral elections that are due to take place in May 2024. Where customers are handing suc ...
Access Letter Price Changes effective from 1 July 2024
08 April 2024
Find attached a communication and appended change notice announcing changes to the Access Letter and Large Letter prices to take effect from 1 July 2024. ...
Royal Mail presents proposal for the future Universal Service
03 April 2024
Royal Mail has today submitted its proposal in response to Ofcom’s call for input into the Future of the Universal Service.This follows the publication of Ofcom’s report in January 2024, which con ...
Invitation to Royal Mail's "Planning for Origin" workshop on 27 March 2024
29 February 2024
We invite you to join us at our ‘Planning for Origin’ workshop on 27 March 2024.Origin is ISBA’s advertiser backed programme, designed to create a blueprint for cross-media measurement. It is pa ...
Updates to the Mailmark Letters and Large Letters Specification
22 January 2024
We are delighted to announce that we are making further improvements to our Mailmark Letters and Large Letters specification to provide greater clarity to supply chain partners and enable posting cust ...
Price changes for GLLS and Parcels
19 January 2024
Find attached a communication notifying of price changes to our Access General Large Letter services and our Wholesale Parcels services to take effect from 2 April 2024. ...
Changes to the Ad Mail Content Guidelines
19 January 2024
As part of our ongoing review of advertising mail content, we have updated our Advertising Mail Content Guidelines, with immediate effect. Please refer to these guidelines to ensure your advertising m ...
Clarification of the Default Postcode Option for Mailmark
18 January 2024
On 2 January 2024, we launched the supplementary Default Postcode option for our lowest priced Mailmark service.The Default Postcode solution enables customers to minimise the charges incurred where t ...
Update on power outage at Greenford Mail Centre
05 January 2024
Following our communication earlier this week regarding the power outage at Greenford Mail Centre, we can confirm that the power is now up and running as normal as of Friday 5 January 2024. ...
Power outage at Greenford Mail Centre
03 January 2024
Yesterday, Greenford Mail Centre suffered a power outage which has continued into today. To mitigate the impact of this issue, we have diverted all Access mail to Jubilee, Home Counties North an ...
Test Economy mail with the Testing and Innovation Incentive
14 December 2023
We are pleased to announce that from 2 January 2024 customers in the Government sector may use our Testing and Innovation Incentive (TIS) to qualify for 5% in postage credits when using our Economy pr ...
Mailmark amnesty opens for applications from 2 January 2024
06 December 2023
We are pleased to announce that the Mailmark amnesty will be opened up for applications from 2 January 2024, running from 22 January until 30 November 2024.The amnesty is designed create a safe enviro ...
Renewal of incentives for 2024 and other incentives news
05 December 2023
Find attached a customer communication announcing the renewal of our incentives until 31 March 2025, as well as other incentive related news.If you have any queries please contact your Account Directo ...
Price Changes for our Magazine Subscription Mail Service
24 November 2023
Today, we announce the prices for our Magazine Subscription Mail Service, which will take effect from 2 January 2025. The notification letter and accompanying formal contract change notice (number 102 ...
Supporting Direct Mail to drive Acquisition through the TIS Incentive
01 November 2023
We are pleased to announce that from 6 November 2023 customers will be able to use our existing Testing and Innovation incentive (TIS) to support new direct mail activity for customer acquisition.To q ...
Permitted Variances for 2024/25
26 October 2023
Find attached a communication and change notices which announces changes to the NPP1, APP2 and Regional Price Plan permitted variances from 1 April 2024. ...
Try Mail Incentive Extended / Supporting publishers through the TIS Incentive
06 October 2023
Try Mail Incentive extended to 31 December 2024 In October 2022 we launched Try Mail, a new type of Incentive designed to support the postal industry in diversifying the breadth and depth of cust ...
Update on the Later Forecasting Trial
03 October 2023
On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the prevailing cut-off time of ...
Withdrawing OCR, Access 1400 and non-barcoded GLL Consultation Response
15 September 2023
We would like to thank you for your valued consultation feedback provided on our proposals to withdraw Access OCR, 1400 and 70 Mech Letters and Large Letters, and unbarcoded General Large Letter servi ...
Engaging the Mail Industry on USO Reforms
11 September 2023
I mentioned at the last WAG meeting that Royal Mail was continuing its work on trying to get approval for a change in the Universal Service Obligation (USO), and I am writing to update you with some m ...
Introduction of Default Postcode Option for Mailmark
08 September 2023
Find attached a communication announcing the introduction of a Default Postcode option for Mailmark effective from 2 January 2024. ...
ACCESS NOTICE: Introduction of Access 70 Advertising Mail Catalogue Service
31 August 2023
Find attached a communication and appended change notice announcing the introduction of an Access 70 Advertising Mail Catalogue Service effective from 2 January 2024.You can find details of the new pr ...
Decision on Royal Mail Wholesale Carbon Reporting
17 August 2023
In June 2023, following a customer request, we sought feedback from other Wholesale customers regarding proposals for Royal Mail Wholesale to report annually on its carbon footprint.Please find attach ...
Applications for Programmatic Mail Incentive open until 29 December 2023
11 August 2023
In November 2022 we launched our Programmatic Mail incentive to support brands using mail in a programmatic way.Following customer feedback, and to enable Royal Mail to capture further insight on Prog ...
Dynamic Baseline for 1 July 2022 to 30 June 2023
07 August 2023
Since 1 April 2023, we have been measuring NPP1, APP2 and Regional customers’ conformance to the Royal Mail profiles against dynamic baselines.Dynamic baselines enable Royal Mail to create a baselin ...
Extending the Later Forecasting Trial to 31 October 2023
24 July 2023
On 25 April 2022, following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16 ...
Change to Postal Schemes and Impact on the Access Letters Contract
13 July 2023
Following the publication of Royal Mail’s decision on the consultation in respect of changes to the Postal Schemes, we are making a change to the Access Letters Contract and User Guide to reflect th ...
CWU Ballot Result
12 July 2023
Royal Mail is pleased that members of the Communication Workers Union (CWU) have voted in favour of the Royal Mail/CWU Business Recovery, Transformation and Growth Agreement. 75.84% of eligible CWU me ...
Update on consultation on changes to the Postal Schemes
06 July 2023
Please find a link to Royal Mail's decision on changes to the Postal Schemes 2023. ...
Access Letter Price Changes effective from 2 October 2023
26 June 2023
Find attached a communication and appended change notice announcing changes to the Access Letter and Large Letter prices to take effect from 2 October 2023. ...
Royal Mail Consultation on withdrawing OCR 1400 and non barcoded GLL services
19 June 2023
Please find attached our consultation document seeking your views on the withdrawal of OCR 1400 and non-barcoded GLL services. The closing date for the consultation is 31 July 2023. ...
Update on the new King Charles Digital Stamp
09 June 2023
Find attached an update on the new King Charles Digital Stamp. ...
Update on Sleeved Yorks
26 May 2023
We have been discussing with some customers the introduction of new sleeved Yorks in to the Royal Mail network. One of the key pieces of feedback we have received was that a Safe System of Working (SS ...
An introduction to Origin
19 May 2023
Origin is a programme led by the Incorporated Society of British Advertisers (ISBA) on behalf of brand owners, to create a platform that accurately measures cross-media reach (how many people saw an a ...
The New King Charles Digital Stamp
05 May 2023
Later this year we will be updating the choice of digital stamp options by replacing the Queen’s Head definitive stamp with the King’s Head definitive stamp. The new stamp will also include a dumm ...
Consultation on changes to the Postal Schemes
04 May 2023
I write to inform that on 2 May 2023, Royal Mail launched a consultation on changes to the Postal Schemes 2023. The Postal Schemes are the documents that set out the key terms on which we provid ...
Disruptive Event in respect of the King's Coronation Ceremony - FOLLOW UP
03 May 2023
Last week, we notified you of a Disruptive Event in respect of the King’s Coronation Ceremony being held on Saturday 6 May 2023. Further to that communication, Transport for London has confirm ...
ACCESS NOTICE: Extending the Later Forecasting Trial to 31 July 2023
02 May 2023
On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16: ...
Quarter 4 22/23 Dynamic Baselines
28 April 2023
From 1 April 2023, we have introduced dynamic baselines into the Access Letters Contract (as per contract change notice number 091), and we are now measuring NPP1, APP2 and Regional customers’ confo ...
ACCESS NOTICE: Disruptive Event in respect of the King's Coronation Ceremony
27 April 2023
As you will be aware, the King’s Coronation ceremony is taking place in the City of London on Saturday 6 May 2023. As a result, we have been made aware that specific areas of London will be su ...
Discover the Circular Advantage of Mail
26 April 2023
We know mail is effective at driving a 95% engagement rate*, but how does it measure up environmentally?New research commissioned by Marketreach has produced a full carbon Life Cycle Assessment (LCA) ...
ACCESS NOTICE: Retailer-Etailer 2023 Incentive launches today!!!
26 April 2023
We are pleased to inform you that our Retailer-Etailer Incentive launches today.The incentive is specifically designed to support companies sending catalogues or mail-order retailers, with many ...
Update on Disruptive Event in respect of severe weather in March 2023
26 April 2023
We wrote to you on 16 March 2023, informing you that the severe cold weather experienced across the UK from Monday 6 March constituted a Disruptive Event under the Access Letters Contract (ALC) and Wh ...
ACCESS NOTICE: Retailer-Etailer 2023 Incentive launch
18 April 2023
We are pleased to inform you that on 26 April 2023 we are planning to launch a brand new incentive specifically designed to support companies sending catalogues or mail-order retailers, with man ...
Updates to the Mailmark Letters and Large Letters Specification
03 April 2023
We are delighted to announce that we are making further improvements to our Mailmark Letters and Large Letters specification to provide greater clarity to supply chain partners and enable posting cust ...
Roll Out of the Earlier Access Slots
20 March 2023
Find attached a communication and appended contract change notices announcing the roll out of the earlier access slot trial. ...
Disruptive Event in respect of Severe Weather Mar 2023
16 March 2023
You will be aware that various regions of the UK were impacted by adverse weather throughout last week. On Thursday 9 March 2023, the Met Office issued an amber weather warning indicating ...
Withdrawal of Non-barcoded GLL and Parcels from January 2024
09 March 2023
Please find attached a communication providing an update (with appended change notices) on the withdrawal of non-barcoded Parcels and General Large Letters. ...
INDUSTRIAL ACTION UPDATE: CWU NOTIFICATION OF BALLOT RESULT -
21 February 2023
We are disappointed that the CWU members who took part in the ballot have voted in favour of taking further industrial action.Royal Mail remain committed to resolving this dispute and want to agree a ...
National strike action dates formally notified by the CWU
03 February 2023
The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take 24 hours of national strike action from 1230hrs on Thursday 16 Feb ...
Royal Mail and CWU update
27 January 2023
The CWU agreed to recommence facilitated talks with Royal Mail through ACAS. The talks commenced on Monday 9 January and are ongoing.Royal Mail is committed to reaching an agreement to resolve the cur ...
Extending the Programmatic Mail application deadline
23 January 2023
In November we launched our Programmatic Mail incentive to support brands using mail in a programmatic way.Programmatic advertising is a rapidly growing way for brands to serve highly targeted adverts ...
Preparing customers for the implementation of dynamic baselines
20 January 2023
As we announced in August, we are introducing dynamic baselines into the Access Letters Contract (ALC) from 1 April 2023.Dynamic baselines enable Royal Mail to create a baseline for a period comprised ...
ACCESS NOTICE: General Large Letters and Parcels Tariff Change
20 January 2023
Find attached a letter notifying customers of price changes to our Access General Large Letter services and our Wholesale Parcels services to take effect from 3 April 2023. ...
ISBA opens second Origin consultation on a fractional advertiser contribution
18 January 2023
ISBA is conducting a second industry-wide consultation over 4 weeks, to seek feedback from advertisers on the specific elements of contribution for the Core Reporting service of the Origin platform.&n ...
IMPORTANT: Cyber Security Update
18 January 2023
You will be aware that Royal Mail is experiencing severe service disruption to our international export services following a cyber incident last week. We are temporarily unable to despatch export item ...
Extending the Early Access Slots Trial to March 2023
09 January 2023
On 28 March 2022, we commenced a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial was initially held at Swindon Inward Mail Centre on ...
ACCESS NOTICE: Simplification of the Access Letters Contract - Contract Change Notice 093
20 December 2022
We wrote to you on 29 November 2022 to let you know that we had alleviated concerns held by some customers in respect of some changes being made under Access Letters Contract (ALC) Change Notice Numbe ...
Royal Mail strike update
19 December 2022
We write to provide you with an update on the industrial action which we notified you of by our letter of 18 August 2022. Sadly, the industrial action remains ongoing. We have provided regular u ...
Update on the implementation of Contract Change Notice 087
29 November 2022
We wrote to you on 8 June 2022 to let you know we were deferring the implementation of Access Letters Contract (ALC) Change Notice Number 087 (CCN087) to allow time for us to fully understand concerns ...
Royal Mail strike update
28 November 2022
Services during Industrial ActionNational strike action dates formally notified by the CWUThe CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parc ...
Renewing our Incentives for 2023
25 November 2022
We are pleased to announce that we will be renewing our investment in incentives for 2023.The current year has been challenging for many businesses, and we will exit the year in an uncertain economic ...
Royal Mail strike update
24 November 2022
National strike action dates formally notified by the CWUThe CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national ...
International Distribution Services Half Year Results Announcement
18 November 2022
You may have seen the half year results announcement yesterday by our parent company, International Distribution Services, within which there is some content that you and your customers will have a pa ...
Mailmark Economy and posting Postcards and One Piece Mailers
14 November 2022
Please can you remind all your customers that under the Access Letters Contract, when using the Mailmark Economy Service:postcards can only be sent using the Mailmark Economy Service if they comply wi ...
Preparing customers for the implementation of dynamic baselines
08 November 2022
As we announced in August, we are introducing dynamic baselines into the Access Letters Contract (ALC) from 1 April 2023.Dynamic baselines enable Royal Mail to create a baseline for a period comprised ...
ACCESS NOTICE: Launching the Royal Mail Wholesale Programmatic Mail Incentive
26 October 2022
On 3 November 2022, we are intending on launching our new Programmatic Mail incentive to support brands using mail in a programmatic way.Programmatic advertising is a rapidly growing way for brands to ...
Disruptive Event in respect of higher staff absence in July 2022
20 October 2022
In our communication to you dated 22 July 2022, in which we updated you on Disruptive Events, we explained that “the [Covid] pandemic is not over” and advised you that “if its impact causes us f ...
Extending the Later Forecasting Trial to 31 March 2023
17 October 2022
On 25 April 2022 following feedback from the industry, we opened up a trial enabling customers to submit their reforecast up to 20:00 on each Working Day, as opposed to the current cut-off time of 16: ...
Royal Mail strike update
28 September 2022
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action on the following dates:Friday 30 September 2022 ...
Withdrawal of Access 1400 and Non-barcoded Parcel and GLL Services
23 September 2022
Find attached a communication announcing the withdrawal of a number of non-barcoded services, as well as the Access 1400 service for Parcels and General Large Letters. ...
Important update from the Royal Mail Quality of Service team
20 September 2022
Kantar and Royal Mail would like to thank all participating customers for their continued support as a valued business customer on the Royal Mail Quality of Service surveys. We could not have run thes ...
Christmas 2022 Digital Stamp
20 September 2022
Please see below an update on the Digital Stamp design for Christmas 2022This year Royal Mail Wholesale will not be issuing a new Digital Stamp design for Christmas 2022. This is due to us evalu ...
Advertising Mail October to March Incentive Launched Today!
30 August 2022
We are very pleased to confirm that our new Advertising Mail October to March Incentive is launching today. The exciting new incentive allows participants to post incremental Advertising Mail a ...
ISBA Advertiser Levy Consultation Report
23 August 2022
ISBA has completed an industry-wide consultation of UK advertisers regarding a proposal to part-fund the nascent Origin cross media measurement service via an Advertiser levy. The consultation sought ...
Early Access Slots Trial Extension to January 2023
22 August 2022
On 28 March 2022, we commenced a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial was initially held at Swindon Inward Mail Centre on ...
Revenue Protection Engagement and Mailmark Reporting during CWU Industrial Action periods
19 August 2022
Find attached two letters which provide details of: 1. how our Mailmark Adjustment policy will be applied during the impending CWU industrial action periods, and2. how our temporary changes to Mailmar ...
ACCESS NOTICE: Letters and Parcels Tariff Changes
19 August 2022
Today we have announced price changes to the Access Letter and Large Letter services and our Wholesale Parcels services with effect from 7 November 2022. Please find details of the price change ...
Royal Mail decision on Access Letters Contract compensation measures consultation
18 August 2022
In May 2022 we launched a consultation seeking customers’ views on proposals relating to the D+2 Service Standard compensation measures set out in Schedule 2 of the Access Letters Contract (ALC). Yo ...
Disruptive Event Notification in respect of Planned Industrial Action by CWU Grade Colleagues
18 August 2022
We are writing to Access customers about the planned industrial action by our Communication Workers Union (CWU) grade colleagues at Royal Mail. You may have read about this in the press, ...
Update on Disruptive Event in respect of Extremely Hot Weather
18 August 2022
We wrote to Access contract holders on 18 July 2022, informing you that the extremely hot temperatures experienced across the UK on Monday 18 July and Tuesday 19 July constituted a Disruptive Event un ...
CWU strike date notification
10 August 2022
The Communication Workers Union (CWU) has called on its members who collect, sort, distribute and deliver parcels and mail to take strike action on Friday 26 August, Wednesday 31 August and for two da ...
ACCESS COMMUNICATION: Extending scope of Testing & Innovation Incentives for Mailmark Economy
09 August 2022
We are extending the eligibility criteria for customers wanting to test Economy Mail for the first time using our Advertising Mail or Business Mail Testing and Innovation (TIS) Incentives. The ...
ACCESS COMMUNICATION: Update on contract change notice 087
27 July 2022
Please find attached a communication providing important information relating to Access Letters Contract Change Notice number 087, which we issued on 30 November 2021 subsequent to the ‘Simplificati ...
ACCESS NOTICE: Royal Mail Wholesale update on Disruptive Events
22 July 2022
Find attached letter providing our update on Disruptive Events under the Access Letters Contract and Wholesale Parcels Contract. ...
CWU Industrial Action ballot results
19 July 2022
We are disappointed CWU members have voted in favour of industrial action. A ballot result does not necessarily mean there will be industrial action and we have not been notified of any ...
ACCESS NOTICE: Disruptive Event Notification in respect of Extremely Hot Weather
18 July 2022
Please find a customer communication about disruptive event notification in respect of extremely hot weather here ...
ACCESS COMMUNICATION: Launching the revised Access Letters Contract Variation Process
30 June 2022
Under Clause 13.1 of the ALC, a Wholesale customer may ask for a change to the contract by completing a contract variation request form. The Wholesale website sets out the current process for dealing ...
ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas
29 June 2022
On 26 May 2022, we notified you of changes to the upload and presentation of Access mail for the RM, IG and E Postcode Areas which are handed over at London Central Mail Centre, which were scheduled t ...
ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time
15 June 2022
We are pleased to inform you that we are extending our incentive to support customers testing Mailmark Economy for the first time. The incentive has been extended until 24 September 2022 and yo ...
Simplification of the Access Letters Contract - update on contract change notice 087
08 June 2022
Following engagement with some customers, we have decided to defer the implementation of Access Letters Contract (ALC) Change Notice Number 087 (CCN087) ??" the revised date of implementation will be ...
ACCESS COMMUNICATION: Early Access Slots Trial Extension to other Mail Centres
26 May 2022
On 28 March 2022, we commenced a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial has been initially held at Swindon Inward Mail Cent ...
ACCESS NOTICE: Access mail for the RM, IG and E Postcode Areas
26 May 2022
We are implementing changes to the upload and presentation of Access mail for the RM, IG and E Postcode Areas which are handed over at London Central Mail Centre. From 15 August 2022, Access ma ...
REMINDER: Internet Explorer retiring and Agency Overlays
26 May 2022
As you will be aware, Microsoft Internet Explorer is being retired on Wednesday 15 June 2022, meaning it will become unsupported from this date and Microsoft will release an update soon after which co ...
ACCESS COMMUNICATION: Launch of Royal Mail Consultation on the ALC Compensation Measures
12 May 2022
We are pleased to announce the launch of the formal consultation seeking Wholesale customers’ views on the Access Letters Contract (ALC) clauses relating to the D+2 Service Standard compensation mea ...
ACCESS COMMUNICATION: ISBA Consultation on levy for cross-media measurement
05 May 2022
We would like to make you aware of a consultation that has been issued by ISBA, the trade association that represents brand owners advertising in the UK. For more information about ISBA please vi ...
ACCESS COMMUNICATION: Trialing Later Forecast Submissions
20 April 2022
Over the past few months we have been engaging with the Access customers and supply chain members to seek ways in which we could improve forecasting accuracy. Accurate forecasts enable us to run our o ...
ACCESS COMMUNICATION: Internet Explorer retiring and Agency Overlays
11 April 2022
As you will be aware, Microsoft Internet Explorer is being retired on Wednesday 15 June 2022, meaning it will become unsupported from this date and Microsoft will release an update soon after which co ...
ACCESS COMMUNICATION: Earn 5% postage credits when testing Mailmark Economy for the first time
28 March 2022
Where you are testing Mailmark Economy postings for the first time, we are pleased to inform you that until 25 June 2022, you can use our Advertising Mail or Business Mail Testing and Innovation (TIS) ...
ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22
28 March 2022
Please find attached a customer communication which provides an update on Royal Mail Wholesale’s quality of service levels for 2021/22. ...
ACCESS COMMUNICATION: Trialing earlier Access Slots at Swindon IMC
17 March 2022
On 28 March 2022, we are commencing a trial for carriers to book an earlier Access slot, in addition to or in place of an existing Access slot. The trial will be held at Swindon Inward Mail Centre onl ...
ACCESS COMMUNICATION: Extending the Mailmark Economy Advertising Mail Incentive
01 March 2022
We are pleased to inform you that we are extending our Mailmark Economy Advertising Mail Incentive to run until 25 June 2022. Since its launch in September 2021, the incentive has generated cir ...
ACCESS NOTICE: Simplifying the ALC - Our Decision on Simplifying Labelling Requirements
07 February 2022
On 31 August 2021, we issued our decision document setting out our decisions on proposals we made as part of the simplification of the Access Letters Contract (ALC) consultation. One of the dec ...
ACCESS NOTICE: General Large Letters and Parcels Tariff Changes
14 January 2022
Today we have announced price changes to the Access General Large Letter services and our Wholesale Parcels services with effect from 4 April 2022. Please find details of the price changes in t ...
ACCESS COMMUNICATION: Invitation to feedback on the ALC Variation Request process
10 January 2022
Under Clause 13.1 of the ALC, a Wholesale customer may ask for a change to the contract by completing a contract variation request form. The Wholesale website sets out the current process for dealing ...
Ofcom agrees 1 January 2022 is a non-service day
17 December 2021
Following a consultation, Ofcom has granted an exception to the universal service throughout the United Kingdom for Saturday 1 January 2022. This means that Royal Mail does not have to collect or deli ...
ACCESS COMMUNICATION: Royal Mail Quality of Service 2021-22
01 December 2021
Please find a customer communication which provides an update on Royal Mail Wholesale’s quality of service levels for 2021/22. ...
ACCESS NOTICE: Simplification of the Access Letters Contract - Notification of Contract Changes
30 November 2021
In October 2020 we consulted on a number of commercial and operational improvement opportunities for the Access Letters Contract. You can also access the full consultation document here.On 31 Aug ...
ACCESS NOTICE: Renewal of incentives and other incentives news
30 November 2021
2021 has been another successful year for our incentive portfolio. Customers are seeing real benefit from using our schemes, ensuring that mail remains a cost-effective communication tool in a challen ...
‘In flight’ Responsible Mail mailings after 4 January 2022
12 November 2021
As you are aware, our Responsible Mail service is being withdrawn on 4 January 2022. We understand that customers may have some concerns about ‘inflight’ Responsible Mail mailings in proces ...
Adding perfume to the restricted item list
12 November 2021
We have updated the Wholesale Prohibited and Restricted Goods list such that customers can now include perfume and aftershave samples with a volume of 5ml or less in their mailing items. It is ...
ACCESS NOTICE: Permitted Variances for 2022-23 / Dynamic Baseline Proposal
10 November 2021
Find attached a customer letter providing details about: our plans in relation to the application of permitted variances for NPP1, APP2 and Regional customers in 2022/23 as part of the four-ye ...
ACCESS NOTICE: Access Mail for RM, IG and E Postcode Areas
10 November 2021
Find attached a customer communication providing details of changes we are making in relation to the circulation of Access mail for the RM, IG and E Postcode Areas which is currently handed over at Ro ...
ACCESS COMMUNICATION: SIMPLIFYING THE ACCESS LETTERS CONTRACT – OUR DECISION ON NOTICE PERIODS
26 October 2021
On 31 August 2021, we issued our decision document setting out our decisions on proposals we made as part of the simplification of the Access Letters Contract (ALC) consultation. Following the publica ...
ACCESS NOTICE: Price changes for the Access Letters Contract from 4 January 2022
19 October 2021
Today we have announced price changes for our Access Letters Contract to come into effect from 4 January 2022. The attached letter provides an overview of the price changes. Full details ...
ACCESS NOTICE: Changes affecting Letters, Parcels and C9 Premium agreements
22 September 2021
Please find attached a customer communication and appended change notices, providing updates on the following matters relating to the Access Letters Contract, Wholesale Parcels Contract and C9 Premium ...
ACCESS COMMUNICATION: ‘Simplifying the Access Letters Contract’ consultation decision document
31 August 2021
Please find attached a customer communication providing a link to our decision document on the ‘Simplifying the Access Letters Contract’ consultation proposals which we put forward in October 2020 ...
Using Image Technology in Mail to Drive Online Behaviour and Consumer Engagement
23 August 2021
There are new and innovative ways of driving frictionless offline to online behaviour by using new technology like digital image recognition, augmented reality or animated video. See this innova ...
ACCESS NOTICE: Access Tri-slots / Change to Trunking Service process
18 August 2021
Third Access Slot at Edinburgh IMC Following a request from a customer, we are giving carriers an option to book a third Access slot at Belfast Inward Mail Centre and Edinburgh Inward Mail Centre, whe ...
ACCESS COMMUNICATION: Reminder about Manual Mailmark eManifest and Barcode requirements
12 August 2021
On 16 February 2021 we wrote to you, clarifying the selection requirement customers should be using when creating Mailmark barcodes and uploading eManifests for the Manual Mailmark service for Parcels ...
Introducing our new Environmental Guidance
05 August 2021
We are pleased to publish our new environmental guidance today for our Advertising Mail, Business Mail and Subscription Mail Access products, which comes into effect from 4 January 2022. The guidance ...
ACCESS NOTICE: Letters and Parcels Tariff Change Notice
23 July 2021
Today we are announcing price changes for our Access General Large Letter services and our Wholesale Parcels services, The attached letter and appended change notice provides an overview of the ...
ACCESS NOTICE: Mailmark Economy Advertising Mail Incentive
20 July 2021
On 28 July 2021 we are planning to launch a new Mailmark Economy Advertising Mail incentive giving customers an opportunity to effectively sell more to their target audience by sending incremental Adv ...
The EU has formally granted data adequacy status to the UK
29 June 2021
Yesterday the EU has formally adopted the data adequacy decision that allows for personal data to continue flowing freely from the EU/EEA to the UK. The decisions mean that UK businesses and or ...
The Withdrawal of the Responsible Mail Product while Working Towards A More Sustainable Future
18 June 2021
Thank you for the feedback recently provided regarding our proposals to simplify our product portfolio by withdrawing the Responsible Mail product, and to update and extend environmental guidance for ...
ACCESS NOTICE: The Royal Mail Case Study Incentive has launched
27 May 2021
We are very pleased to confirm that our new Case Study Incentive has launched and will run until 31 December 2021. Case studies are a great marketing tool for showcasing brands and products, an ...
Contract Monitoring for NPP1, APP2 and Regional Price Plan customers in 2022/23
27 May 2021
Find attached a short presentation explaining how we will be approaching contract monitoring in 2022/23 for customers on NPP1, APP2 and Regional Price Plans. ...
JICMAIL Clarification Bulletin on the new opt-out process and levy
26 May 2021
JICMAIL has issued a bulletin providing clarity on the new JICMAIL opt-out process and levy. The bulletin contains some useful FAQs. Read the full bulletin here. ...
ACCESS NOTICE: Price plan profile surcharges for Q3 and Q4 2020-21
21 May 2021
We write to provide an update as to how, in light of the Covid-19 pandemic, we are dealing with Q3 and Q4 contract monitoring for National Price Plan One, Averaged Price Plan Two and Regional Price Pl ...
Issue with Mailmark data on 21 May 2021
21 May 2021
We are currently investigating a problem with processing Mailmark data today. Our IT teams are looking to resolve this as soon as possible however, Mailmark PDF’s may not be available ...
ACCESS NOTICE: Royal Mail Case Study Incentive
19 May 2021
On 26 May 2021 we are planning to launch a new incentive - the Case Study Incentive. Case studies are a great marketing tool for showcasing brands and products, and our new incentive will give an ...
ACCESS COMMUNICATION: Manual Mailmark - we want to hear your views
10 May 2021
During May and June 2021, Royal Mail Wholesale will be speaking to its customers and the wider mailing community about plans to barcode every letter and large letter it handles, including those mail i ...
ACCESS COMMUNICATION: Sign up for Mailmark Direct Data
06 May 2021
The response from the industry to Mailmark Direct Data (MDD) has been very positive, with customers increasingly signing up to access the data since it was introduced in December 2020. S ...
Update to the Advertising Mail Content Guidance
29 April 2021
We have made an amendment to the Advertising Mail Content Guidance to bring into scope mailings which form part of a drive by a charity to increase donations through sponsorship. Under the first categ ...
Removal of Responsible Mail Product Codes - We want to hear your views
29 April 2021
We would like to invite you to provide feedback on our proposed simplification of the current product portfolio by the withdrawal of the Responsible Mail product, currently planned to take effect from ...
The importance of having circulation data for mail
26 April 2021
JICMAIL reach and frequency data now has over 150,000 individual mail data points to report on. Launched in 2017, it has been delivering industry gold-standard data for over three years. At ...
Mailmark Economy Service VAT Status
10 March 2021
Our new Mailmark Economy Service launched on 4 January 2021, introducing a lower priced Access letters delivery service which defers the delivery of non-time critical letters by up to three days. &nbs ...
A reminder on Poll Card mailings
08 March 2021
Just as a reminder, in Wholesale we have three main options for sending poll cards: Poll Sort: this is the service we introduced for election poll card mailings, which is sorted to walk, presented in ...
Ofcom publishes decision on regulation of Mailmark Economy Service
05 March 2021
Ofcom has today published a decision on regulating the Mailmark Economy Service which launched on 4 January 2021. ...
ACCESS COMMUNICATION: Reintroduction of non-Mailmark Advertising Mail Seed Check Adjustments
03 March 2021
We wrote to customers on 9 February 2021, advising that we were extending the suspension of adjustments for non-receipt of seeds for non-Mailmark Advertising Mail and Partially Addressed Mail until 6 ...
ACCESS COMMUNICATION: Suspension of non-Mailmark Advertising Mail Seed Check Adjustments extended
19 February 2021
In January 2021, we wrote to inform you that, as a result of the national lockdown, we were suspending the adjustments for non-receipt of seeds for non-Mailmark Advertising Mail and Partially Addresse ...
ACCESS NOTICE: Customer UAT open for Manual Mailmark Service for Parcels and GLL
16 February 2021
Find attached a communication inviting you to participate in implementation testing of the new Manual Mailmark Service, which is due to launch on 5 April 2021. Additionally, following feedback ...
Changes to JICMAIL: Q&A
09 February 2021
On 22 April 2021, we are introducing a new JICMAIL levy and simplifying the process for capturing JICMAIL opt-out information. The details of the changes can be found in Access Letters Co ...
Royal Mail welcomes CWU ballot result
05 February 2021
Royal Mail is pleased that members of the Communication Workers Union (CWU) have voted overwhelmingly in favour of the framework agreement on the strategy and future direction of Royal Mail, operation ...
ACCESS NOTICE: Letters and Parcels Tariff Change Notice
22 January 2021
Today we are announcing price changes for our Access General Large Letter services and our Wholesale Parcels services, The attached letter and appended change notice provides an overview of the c ...
Carrier applications open for our Edinburgh to Inverness trunking service
18 January 2021
We are planning on extending our Edinburgh Mail Centre to Inverness Mail Centre trunking service for the Access Letters Contract and Parcels Contract for a further 12 months. Giving carriers an ...
Update on Brexit and Wholesale items to Northern Ireland
08 January 2021
The Government has published guidance on 31 December 2020, regarding the movement of items from Great Britain to Northern Ireland. Based on the guidance we can confirm that Wholesale customers are not ...
ACCESS COMMUNICATION: Advertising Mail Seed Check Adjustments in National Lockdown
07 January 2021
With the national lockdown currently being applied in England and Scotland, we write to provide an update on how we will be dealing with Advertising Mail seed check adjustments during the national loc ...
Framework Agreement reached between Royal Mail and CWU
22 December 2020
Royal Mail is today providing further detail on the framework agreement reached with the Communication Workers Union (CWU) on the strategy and future direction of Royal Mail, operational change, pay a ...
ACCESS NOTICE: Q2 Price Plan Profile Surcharges / Changes to Permitted Variances
18 December 2020
Find attached a communication providing you with an update on the following matters relating to the price plans for the Access Letters Contract, Wholesale Parcels Contract and C9 Premium Agreement: &n ...
ACCESS NOTICE: Magazine Subscription Mail Prices 2022
11 December 2020
Please find attached a communication providing further details about the following announcements relating to our Magazine Subscription Mail Service: Price changes for 2022; and Reduction of th ...
ACCESS NOTICE: Mailmark Economy Service Standard
09 December 2020
Our new Mailmark Economy Service launches on 4 January 2021, introducing a lower priced Access letters delivery service which defers the delivery of non-time critical letters by up to three days. I am ...
ACCESS COMMUNICATION: Renewing our Incentives for 2021
04 December 2020
Please find attached a communication which announces the renewal of all existing incentives for a further 12 months, and improvements we are making to some of our incentives. To find out more a ...
JICMAIL News: Significant growth in digital actions prompted by mail in Q3 2020
02 December 2020
JICMAIL has released its Q3 results demonstrating that there has been significant growth in digital actions prompted by mail. You can view the findings here. ...
Statement on Ofcom User Needs Review
26 November 2020
Today, Ofcom has published its User Needs Review - an independent assessment of the extent to which the Universal Service Obligation (USO) is meeting the reasonable needs of users of postal services. ...
Brexit and Wholesale items to Northern Ireland
25 November 2020
Like many operators, we are seeking further clarity from Government on whether any changes will be required for sending items from Great Britain to Northern Ireland in the future. From 1 January 2021, ...
Update on the Access Letters Contract review
25 November 2020
Thank you for sending in your responses to the Access Letters Contract consultation, which closed on 30 October. We are currently reviewing the responses we have received. In December, we inten ...
ASBOF has changed address
17 November 2020
The Advertising Standards Board of Finance has moved addresses. Its new address is:ASBOF, The Broadcast Advertising Standards Board of Finance12 Henrietta StreetLondonWC2E 8LHRoyal Mail collects the A ...
ACCESS COMMUNICATION: Advertising Mail seeds and Covid-19
12 November 2020
We are making a temporary change to the Advertising Mail seed check process to help you during this second national lockdown period. For the avoidance of doubt, this change will apply to all Access cu ...
Mailmark reporting is changing from 10 December 2020
23 October 2020
Royal Mail is in the process of upgrading its Mailmark data warehouse systems and software. As part of this refresh, from 10 December 2020, we are introducing new Mailmark reporting functionality whic ...
ROYAL MAIL ANNOUNCES RECOMMENDED LATEST CHRISTMAS POSTING DATES FOR 2020
14 October 2020
Royal Mail today announced its latest recommended international posting dates for overseas destinations to ensure mail and parcels arrive in time for Christmas 2020. With global coronavirus restrictio ...
ACCESS NOTICE: Price changes for the Access Letters Contract
13 October 2020
Today we have announced price changes for our Access Letters Contract to come into effect from 4 January 2021. The attached letter provides an overview of the price changes, as well as ch ...
JICMAIL Update
25 September 2020
Since the launch of JICMAIL in January 2018, Wholesale customers and Royal Mail have worked together to bring added insight on the value of mail to the market. JICMAIL is an independent organis ...
ACCESS NOTICE: Manual Mailmark Service for General Large Letters and Access Parcels
25 September 2020
We are pleased to announce the launch on 5 April 2021 of our new Manual Mailmark Service for General Large Letters (GLLs) and Access Parcels, which will provide further product choice to Wholesale cus ...
ACCESS NOTICE: Price plan profile surcharges for Q1 2020/21
22 September 2020
This communication provides an update regarding how, in light of the Covid-19 pandemic, we are dealing with contract monitoring for National Price Plan One, Averaged Price Plan Two and Regional Price ...
Withdrawal of SFM Codes from 4 January 2021
17 September 2020
As you are already aware, Royal Mail Wholesale operates a DocketHub SAP product code system which we introduced in 2014 to replace our previous EPRO SFM product code system. Since that date, in ...
'Simplifying the Access Letters Contract' consultation launches today
17 September 2020
We are pleased to announce the launch of the formal consultation seeking Wholesale customers’ views on refreshed terms to simplify the Access Letters Contract. Running until 30 October 2020, you can ...
ACCESS COMMUNICATION: Updates to our Covid-19 Incentives
04 September 2020
BLACK FRIDAY AND CHRISTMAS MAILINGS Two important shopping periods are rapidly approaching, Black Friday and Christmas, each providing an opportunity for brands to effectively promote their pro ...
ACCESS NOTICE: Letters and Parcels Tariff Change Notice
24 July 2020
Today we are announcing price changes for our Access General Large Letter services and our Wholesale Parcels services, The attached letter and appended change notice provides an overview of the change ...
ACCESS COMMUNICATION: Helping customers switch to Mailmark Magazine Subscription service
24 July 2020
As you are aware, a key element of our Wholesale Product Roadmap is to increase the proportion of mail volume carrying a Mailmark Barcode, and to ensure that this volume can be processed efficiently t ...
ACCESS NOTICE: Access Service Development and Improvement
26 June 2020
We are pleased to announce the launch of our new Mailmark Economy Service and an extension to the scope of our Magazine Subscription Service, to take effect from 4 January 2021. Additionally, from 7 S ...
ACCESS COMMUNICATION: Saturday delivery recommencing from 13 June 2020
04 June 2020
On 28 April, we wrote to Wholesale customers to inform that Royal Mail was introducing temporary postal arrangements as a result of Covid-19 related absences and necessary social distancing measures. ...
ACCESS NOTICE: Update on Wholesale activity impacted by Covid-19
28 May 2020
We wrote to customers in April regarding several Wholesale activities and services which had been impacted by Covid-19. We continue to monitor the rapidly changing nature of the pandemic, and th ...
Covid-19 Open for Business Incentive: 75% volume cap reached for October to December 2020
28 May 2020
We recently wrote to customers regarding our Covid19 Open for Business Incentive, and how we are splitting the allocation of the overall 120 million volume cap into segments: 40 million items for May ...
Royal Mail partnership with Hallmark: Say thank you to your heroes
22 May 2020
We all know someone who is giving it everything they’ve got right now. Heroes everywhere are making an impact through simple, caring acts. That’s why Royal Mail is proud to announce that we are wo ...
Covid19 Open for Business Incentive: Extending the Volume Cap
19 May 2020
Following the popularity of our Covid19 Open for Business Incentive, we are delighted to let you know that we are increasing the overall volume cap of the incentive from 20 million items to 120 ...
Access Product Development 2020
14 May 2020
As many of our Access Customers will know, we have been talking with you about some new and exciting product developments in the pipeline. Attached is the customer presentation we used fo ...
Covid19 Open for Business Incentive update
13 May 2020
Our Covid19 Open for Business Incentive, which we commenced accepting applications for from 6 May 2020, has proven very popular with our customers. The incentive is designed to assist businesses ...
ACCESS NOTICE: Covid-19 Open for Business Incentive
06 May 2020
We are very pleased to confirm that our new Covid-19 Open for Business Incentive is launching today and will run until 31 December 2020. The incentive is designed to assist businesses with dire ...
New Stamp-Like Indicia: 'Thumbs up for your Postie'
06 May 2020
We are delighted to be able to offer stamp-like artwork for you and your customers to use in support of our ongoing ‘thumbs up for your postie’ campaign. We have a number of art ...
Marketreach Blog: Marketing, CRM and direct mail after COVID-19
01 May 2020
This guest blog post has been written by Robert Rebholz, the co-founder and Managing Director of optilyz, a leading direct mail software provider. At optilyz, he works with some of the most succ ...
ACCESS COMMUNICATION: Temporary Change to Postal Arrangements on Saturdays
28 April 2020
Our postmen and postwomen are working very hard across the UK in challenging conditions. As we said at the start of the coronavirus crisis, there will be some disruption to services. Relevant factors ...
Royal Mail Marketreach Blog: Using mail to get the best from digital
20 April 2020
Take a read of Dan Jury's blog on the relationship between mail and digital and how you can use it to your advantage. Read the full blog here. ...
Royal Mail Marketreach Blog: How brands can stay relevant in crisis times
20 April 2020
Take a read of Eve Stansell's blog which explores options for brands to keep in touch with key audiences, whether employees, customers or other contacts, during Covid-19.Read the full blog ...
JICMAIL BLOG: Working from home? Ad mail always has been...
15 April 2020
The household and individually targeted nature of door drops and direct mail point towards an increasingly important role for mail in the multi-channel mix during these uncertain times, wr ...
ACCESS COMMUNICATION: Mailmark Advertising Mail seeds and Covid-19
14 April 2020
Following further feedback from some Wholesale customers regarding the impact of Covid-19 on the Mailmark Advertising Mail seed check process, we are making an additional temporary change to the proce ...
ACCESS NOTICE: Supporting Wholesale customers through Covid-19
07 April 2020
Royal Mail Wholesale is actively monitoring the rapidly evolving Covid-19 situation which continues to impact businesses across the United Kingdom. We fully appreciate that Wholesale customers are fac ...
Support and advice for your business during the Coronavirus
03 April 2020
We are always here to support businesses. In these challenging times, every communication you send is important ??" for your customers and your brand. We wanted to remind you that we have a dedicated ...
Royal Mail is still open for business
27 March 2020
Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, your business operati ...
Covid-19 Update: Royal Mail delivering for the country
26 March 2020
At Royal Mail, we are actively monitoring the rapidly evolving Coronavirus situation. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a key way of ...
Industrial relations in 2020
18 March 2020
Royal Mail has received notification from CWU (Communication Workers Union) of the results of its Royal Mail member ballot for industrial action. We are disappointed CWU members have voted in favour o ...
JICMAIL Webinar: 7 Insights into Business Mail
11 March 2020
Business Mail shows the highest interaction rates for all mail types due to the importance of its content to consumers. Join our webinar to hear Ian Gibbs, Director of Data Leadership and Learning, ta ...
ACCESS NOTICE: Trunking Service
09 March 2020
We are pleased to introduce a new Trunking Services optional schedule to the Access Letters Contract and the Wholesale Parcels Contract with effect from 16 September 2020.The new schedule effects the ...
JICMAIL: 7 essential insights on Business Mail
02 March 2020
Business mail shows the highest interaction rates of all mail types due to the personal relevance of its content to consumers. JICMAIL data provides a rich understanding of the audience relations ...
JICMAIL: Using JICMAIL Discovery - short 'how to' videos
26 February 2020
To support your JICMAIL learning journey here are online videos on how to use JICMAIL Discovery. This library of tutorials provides easy-to-follow instruction on how to get the most from your data vis ...
JICMAIL WEBINAR: Using JICMAIL on your journey to the DMA Awards
13 January 2020
Join JICMAIL for a webinar on Wednesday 19 February and hear case studies from users on how they used JICMAIL in their award-winning campaign and how you can use it tooProviding a whole world of usef ...
Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes 2020
10 January 2020
Today we are announcing the following important changes which affect the Access Letters Contract and Wholesale Parcels Contract: Price changes for our Access General Large Letter services and our Wh ...
Large Letter Working Group set up to improve automation of machineable Large Letter
10 January 2020
We have set up a new working group to look at how we can increase and improve the automation of machineable large letter mail items and this group is open to all to join in. The headline objective is ...
Dockethub technical issue between 2 and 6 January 2020
09 January 2020
We have been made aware of a technical issue relating to the pricing applied in Dockethub which may affect Access Letter postings made between 2 and 6 January 2020. During this period the Docket ...
Updating the Baseline Year for National Price Plan One
24 December 2019
On 21 November 2019, we announced our intention to update the Baseline Year for National Price Plan One to 1 April 2018 to 31 March 2019. We sought the consent of all Access customers to introduce thi ...
ACCESS NOTICE: Reducing tolerances for national and regional price plans
23 December 2019
As you are aware we announced a four-year glidepath to reduce the permitted variances (tolerances) of the national price plans and the regional price plan. The first reductions came into force from Ap ...
Reminder about our Advertising Mail Seed check process
27 November 2019
Since 29 May 2019, we have been working closely with our customers to support them in ensuring a seed is provided for all Advertising Mail postings, in line with contractual requirements. We fully app ...
ACCESS NOTICE: Updating the Baseline Year for National Price Plan One
21 November 2019
The Baseline Year is a 12-month period we use to measure Royal Mail’s posting profile, from which we then set the National Spread Benchmark and Urban Density Benchmark of National Price Plan One. Th ...
JICMAIL Webinar: 7 Essential Insights of Partially Addressed Mail
13 November 2019
Partially Addressed Mail is a new way of targeting customers by using their postcode data rather than personal data providing a GDPR compliant way to target new audiences. Join JICMAIL's webi ...
ACCESS NOTICE: Royal Mail January to March 2020 Incentive
30 October 2019
On 2 January 2020 we are planning to launch an exciting new incentive to assist brands with their direct marketing activities during the post-Christmas period through to Valentine’s Day, Mother’s ...
ACCESS NOTICE: Price changes for the Access Letters Contract
09 October 2019
Today we have announced price changes for our Access Letters Contract to come into effect from 2 January 2020. The attached letter provides an overview of the price changes. Full details o ...
3 proven ways to get new customers
07 October 2019
In today’s dynamic landscape acquiring new customers is one of the biggest challenges facing businesses. And this is even more prevalent since the introduction of GDPR. That is why we’re pro ...
ACCESS NOTICE: Improving our Mailmark specification guidance
04 October 2019
We are making some changes to our Mailmark Letter and Large Letter specification to support customer implementation of the Mailmark specifications and enable Royal Mail to automate the processing of m ...
BLACK FRIDAY AND XMAS INCENTIVE: Send mail from 12p from 11 November
03 October 2019
Have you submitted your application for our Black Friday and Christmas 2019 incentive? We are now accepting applications for the incentive!!!Using the incentive, customers can effectively communicate ...
ACCESS NOTICE: Rolling out our Partially Addressed Mail service
19 September 2019
We are pleased to announce the permanent roll out of our Partially Addressed Mail™ service from 1 April 2020. .Read our customer letter to find out more information. To find out more about the& ...
7 Essential Insights on Partially Addressed Mail
12 September 2019
To support the Partially Addressed service and to encourage its use within the mail industry, JICMAIL have created its '7 Essential Insights' booklet to show how customer behaviour differs for this ma ...
ACCESS NOTICE: Prohibiting Bladed Products in Wholesale
02 September 2019
The Government is introducing the Offensive Weapons Act 2019 in response to the recent increase in knife and violent crime in the United Kingdom. We are fully supporting of the Government’s stance a ...
UPDATE: Modernising our Advertising Mail seed check process
19 August 2019
Since 29 May 2019, we have been working closely with our customers to support them in ensuring a seed is provided for all Advertising Mail postings in line with contractual requirements. To supp ...
JICMAIL Webinar: 5 steps to applying mail campaign insight with JICMAIL Discovery
19 August 2019
Date: Wednesday 18th September 2019Time: 3.00pm - 3.45pmDetails: New, improved tools within JICMAIL Discovery now enables you to extract fast direct mail and door drops insight and put this to immedia ...
ACCESS NOTICE: Rolling out our Mixing SCIDs trial
14 August 2019
Following the success of the Mixing SCIDs Trial, we are rolling out the initiative as an optional requirement of the Access Letters Contract from 21 February 2020.Read our customer letter to find out ...
JICMAIL: 7 essential insights – in less than 10 minutes
14 August 2019
New, improved functionality for JICMAIL Discovery now enables you to extract fast insight from your JICMAIL data to inform and improve your campaign planning.JICMAIL data is collected by Kantar by&nbs ...
BLACK FRIDAY AND CHRISTMAS INCENTIVE: Send mail for as low as 12 pence per item
13 August 2019
We are very pleased to confirm that we will commence accepting applications for our exciting new Royal Mail Black Friday and Christmas Incentive from 1 September 2019. Using the incentive, custom ...
Download our Partially Addressed Mail guide
22 July 2019
Partially Addressed Mail is a powerful way to reach potential customers without requiring their personal data. It is a highly targeted acquisition tool, allowing you to target at full postco ...
BACK TO SCHOOL INCENTIVE: Send Advertising Mail for as low as 12 pence
04 July 2019
On 22 July 2019 we are planning to launch an exciting new incentive to assist customers with their direct marketing activities for the period prior to the new academic year??" the Royal Mail Bac ...
JICMAIL Blog: Blimey, a JIC with useful bells and whistles
03 July 2019
In this latest JICMAIL blog, Dominic Mills casts a journalist’s eye over JICMAIL and finds that it offers a host of features — from journey planning to competitor analysis — that go well beyond ...
Our decision on changes to the Access Service Request Process
20 June 2019
Today we have published our decision document which sets out Royal Mail’s new approach to managing requests for new access services. We have been engaging with customers on making changes to the pro ...
Join JICMAIL's webinar on 15 July
17 June 2019
JICMAIL has now been integrated with a number of multi-channel planning systems including TGI, IPA TouchPoints and Yougov. Join JICMAIL's webinar at 2.00pm on 15 July 2019 to hear Ian Gibbs, Director ...
Use our Customer Experience tool for better mail planning
17 June 2019
Customer Experience (CX) is a highly topical issue amongst marketers and is cited as a top priority for driving future growth. It enforces brand performance, reduces customer churn, boosts revenue and ...
ACCESS NOTICE: Extending the Partially Addressed Service Trial to 31 March 2020
13 June 2019
We are pleased to announce the extension of our Royal Mail Partially Addressed Mail™ service trial until 31 March 2020.The attached customer letter provides full details. The Partially Addressed Mai ...
JICMAIL Blog: Insight, idea and impact
11 June 2019
In the latest JICMAIL blog, data junkie Patrick Collister explains why good old direct mail is the single most powerful medium to use if you simply want to get noticed. Read the full blog here. JICMAI ...
JICMAIL: Mail Item Database - now with 33,181 items
05 June 2019
Following the successful launch of the Mail Item Database, which allows Subscribers to JICMAIL to see individual mail journeys, the database has now had its first updated increasing the items availabl ...
Modernising the Advertising Mail Seed Check Process
29 May 2019
We have recently presented to customers, our plans to modernise the Advertising Mail seed check process, to make it easier for them to ensure compliance with the requirements set out in the Access Let ...
New online application for incentive postage credits
15 May 2019
To make it easier for incentive customers to redeem their postage credits, we have launched an online postage credit application form. You can access the online form here. As previously announced in D ...
JICMAIL Blog: Time to get planning with JICMAIL
10 May 2019
In his blog, Ian Gibbs writes about the existing suite of tools available to help you understand how mail campaigns are performing, as well as what the next 12 months has in store for JICMAIL. Read th ...
JICMAIL: Latest 'A month in the life of mail'
09 May 2019
Mail actions and interactions change during the month. Download JICMAIL's latest infographic to see how direct mail, door drops and business mail reaches more people, more often, over a 28 day pe ...
JICMAIL: Why JICMAIL data is gold standard
07 May 2019
Have you watched our methodology video to see why JICMAIL data is gold standard?Watch the video here to see how the data is collected and understand the key benefits of using JICMAIL data for multi-ch ...
JICMAIL: Try the new data visualisation tool
30 April 2019
JICMAIL has launched its new data visualization tool - DISCOVERY. This is a tool that allows you to create your own charts of JICMAIL insight and uncover new findings in relation how your target ...
ACCESS NOTICE: Change to Minimum Dimensions for Poll Sort
25 April 2019
To ensure that poll cards sent using our manual Poll Sort service can be processed and delivered efficiently by Royal Mail, we have worked with the Cabinet Office to introduce new specification requir ...
JICMAIL: A month in the life of mail
18 April 2019
Mail actions and interactions change during the month. Download JICMAIL's infographic to see how direct mail, door drops and business mail reaches more people, more often, over a 28 day period. ...
JICMAIL Blog: Keeping constant in the face of change
16 April 2019
The integration of JICMAIL into the IPA TouchPoints Channel Planner is a world first integration of advertising mail (direct mail; door drops and business mail) into a gold standard multi-channel reac ...
Sectorised Insight Engine Metrics To Drive Better Results
05 April 2019
Our free Insight Engine uses JICMAIL data to show you how mail performs in terms of people reached, number of times viewed and how long it stays in the home. Plus we reveal how mail drives comme ...
SMP marks a decade since inception
04 April 2019
The Strategic Mailing Partnership (SMP) is marking its 10th year of operation as the go-between for mailing houses and Royal Mail.Established in November 2009, the organisation has spent a decade unde ...
JICMAIL Blog: Using JICMail for better mail media measurement
02 April 2019
In his blog on Mediatel's website, Richard Shotton explains the use of JICMail for measuring the effectiveness of your mail campaigns and to combat the 'Cobra effect'. Read the full blog here. JI ...
Free returns increasingly important to online shoppers
15 March 2019
Retailers who don’t offer an easy returns process are losing sales and customer loyalty, with 84% of shoppers saying they will not use a retailer again if they have a poor returns experience, accord ...
T-shirts, tops and trainers drive UK fashion and footwear purchases
14 March 2019
Royal Mail has looked at shopping trends in fashion and footwear to understand online shopping behaviour in these sectors. With global reach and the number one facilitator of ecommerce in the UK, Roya ...
Remember to send us your Advertising Mail seeds
28 February 2019
Amongst other eligibility criteria to receive the Advertising Mail discount, customers must send us a seed for each Advertising Mail posting at the time they post it with us. The seed is importa ...
Haircare, vitamins and supplements driving beauty and wellness spend
28 February 2019
Royal Mail has looked at shopping trends in beauty and wellness to understand online shopping behaviour in these sectors. With global reach and the number one facilitator of ecommerce in the UK, Royal ...
Label and RTS Reminder
21 February 2019
Our operation is reporting an increase in some common errors with Access mail that have potential to cause inefficient processing of the items at our mail centres and potentially delay the items. ...
Helping customers sign up for the new magazine subscription service
15 February 2019
In January we launched our new magazine subscription service which offers the lowest price for the delivery of your publications and 12 months’ notice of price changes. Demand for the new serv ...
Business Mail: A Winning Opportunity
15 February 2019
37% of Business Mail drives commercial actions, like buying something, using a voucher, ordering a catalogue or visiting a website. Business Mail has a reach of 1.19 that means for every 1,000 items o ...
Drive Better Results with out Insight Engine
15 February 2019
We know that measuring media performance is critical for effective campaigns, and now we've made it easier for you to measure the effectiveness of mail against other media using JICMAIL. This new curr ...
New Mail Centre opening in Inverness
10 January 2019
We are opening a new inward mail centre in Scotland to better serve the Inverness, Outer Hebrides and Kirkwall postcode areas, providing enhanced Outward and Inward sorting capability, and to improve ...
Letters and Parcels Tariff Change Notice/ Postcode sectors to Zones changes
09 January 2019
Today we are announcing the following important changes which affect the Access Letters Contract and Wholesale Parcels Contract:Price changes for our Access General Large Letter services and our Whole ...
Switching Polywrap and Paper from Manual to Mailmark Services
02 January 2019
More and more organisations are placing an emphasis on addressing environmental concerns, sustainability within their business and reducing costs. To support you in driving forward the environmental a ...
No longer accepting TIS applications for Digital Stamp tests
10 December 2018
From January 2019 we will no longer accepting applications to only test digital stamps with no other creative changes. We know digital stamps increase consumer open rates which in turn has the po ...
Renewing our incentives for a further year
06 December 2018
We are pleased to announce that we are renewing all of our existing incentives for a further year until 31 December 2019. Our incentives continue to grow in popularity with increasing customer take up ...
Launching Year 2 of our Advertising Volume Commitment Incentive
06 December 2018
Following the success of our Advertising Growth and follow on Advertising Volume Commitment incentives, on 1 January 2019 we are launching year 2 of the Advertising Volume Commitment Incentive. For cu ...
Our Partially Addressed Mail Service Trial commences on 8 November 2018
06 November 2018
Our new Partially Addressed Mail service trial commences on 8 November 2018. The trial will run for a period of 12 months. The Partially Addressed Mail service is designed to help advertis ...
Apply for our lower priced Magazine Subscription service
19 October 2018
Now is the time for publishers to apply to use our low priced Magazine Subscription service. The exciting new service seeks to support publishers in the growth of their subscriptions. On 11 October 20 ...
Change to Presentation Specification for Poll Cards
19 October 2018
After considering industry feedback, we are amending Appendix P of the Access User Guide to make it easier for mail producers to produce poll cards, as follows: We no longer restrict the number of ite ...
Price changes for the Access Letters Contract
11 October 2018
Today we have announced price changes for our Access Letters Contract to come into effect from 2 January 2019. The customer letter provides an overview of the price changes. Full details o ...
Launching our Partially Addressed Mail Trial
05 October 2018
Receive 2p - 4p discount off the Advertising Mail price when you trial our new Partially Addressed Mail service. We are very excited to launch the trial of the Royal Mail Partially Addressed Mail™ s ...
Submit your Magazine Subscription Mail samples
24 September 2018
Our new Magazine Subscription service is launching on 2 January 2019. The exciting new service seeks to support publishers in the growth of their subscriptions. Customers will need to register e ...
Growing popularity of Royal Mail incentives
10 September 2018
Our incentives are continuing to grow in popularity. We have had increasing take up by customers to our popular incentive schemes, having approved 432 applications from customers since 2016. In ...
Switch to receive electronic invoices
06 September 2018
We have recently introduced our new web portal from which Wholesale customers can access their invoices electronically. Customer response to the new portal has been very positive with a number of cust ...
Making GDPR an opportunity for mail
01 August 2018
GDPR is designed to revise the collection, use and retention of personal data. Whilst many changes will be introduced, using mail more will help you strengthen your customer relationships. ...
Mixing Supply Chain IDs Trial
28 June 2018
We are pleased to announce the launch of a trial which gives customers the opportunity to test mixing Mailmark mailing items posted against different Supply Chain IDs (SCIDs) in a container. T ...
New Magazine Subscription Mail Service
28 June 2018
We are pleased to announce the launch of the Access Magazine Subscription Mail service, designed to meet the needs of publishers of consumer and business magazines in addition to membership and b ...
ACCESS CHANGE NOTICE: York Manifests
10 May 2018
A customer has asked us to confirm what documentation they need to hand over if they use yorks and have agreed to Schedule 16: Segregation by Format and Schedule 18: Acceptance by Vehicle of the Acces ...
Setting up Mailmark participants and Supply Chain ID's
01 May 2018
Since June 2017, we have been discussing with you how best to resolve non-compliant supply chains that were set up pre-June 2017. We have listened and considered all customer comments and co ...
Advertising Mail Catalogue Option
19 April 2018
We are pleased to announce that from 20 August 2018 we are rolling out the Advertising Mail Catalogue service which we have been trialing since January 2016. The Advertising Mail Catalogue s ...
Incentives update and testing use of Digital Stamps
23 March 2018
Testing Digital StampsFrom 4 June 2018, customers who submit an application under the Testing and Innovation Incentive for testing digital stamps will receive c. 5% postage credits off the access pri ...
Launch of EManifest Billing Trial
13 March 2018
We are pleased to announce the launch of a trial which gives customers the opportunity to test a new automated billing process. The attached letter invites customers to participate in Phase 1 of ...
Update on the Access Service Request process consultation
19 February 2018
Following your feedback to our consultation on the changes to the Access Service Request Process (3rd Nov 2017), we have decided to take a step back and spend more time to fully reflect on how we move ...
Renewal of Incentives and Publishing Incentives
23 January 2018
Publishing Incentives To welcome in the New Year we are pleased to announce the launch of a new Publishing Volume Commitment Incentive on 2nd January 2018. Ad ...
48-Way Sort Mech Letter Option
12 January 2018
On 21 December 2017, we were pleased to inform you of the launch of a new optional sorting level under the Access Letters Contract. On 5 January 2018 we w ...
Changes to Price Tariffs from 26th March 2018
11 January 2018
We have announced price changes to our Access General Large Letter Services and our Wholesale Parcels services, as well as prices for the C9 Access Premium Agreement. The changes ...
Re-allocation of postcode sectors to zones 2018
04 January 2018
We have completed the annual review of the allocation of Postcode Sectors to Zones and there will be some movement of Postcode Sectors for the forthcoming financial year 2018/19. Consequently, we are ...
Mailmark poly-wrap large letter test
06 November 2017
Over the summer we worked with mail producers and customers to promote the use of Mailmark services when posting poly wrap large letters by allowing customers to test their mail. A number of customers ...
Consultation on New Service Request Process
03 November 2017
Royal Mail is consulting on making changes to the process we follow when responding to new access service requests. This document outlines our proposed new process and explains the rationale beh ...
Three Islands consultation feedback
27 September 2017
Following your feedback to our consultation on the Future Treatment of Mail to the Channel Islands and Isle of Man (23rd June 2017), we have decided to take a step back and spend more time to fully r ...
Regional price plan change to permitted variances
06 September 2017
In March 2015, when we introduced the Regional Price Plan, we included a permitted variance to the measurement of the profile in each Region. This was set at 0%. Further to customer feedback ...
Urban Density decision document
05 September 2017
On 8 June 2017, Royal Mail issued a consultation on a change to the mathematics that sits behind the proposed new Urban Density Methodology of National Price Plan One (SSCs) that we first presented in ...
Mailmark News
15 June 2017
We are reducing our charges for Missorted Mailmark Letter items and making changes to our remedial process and surcharges for dealing with Mailmark unmanifested items. Please read our letter explainin ...
Setting up Mailmark participants and SCIDs correctly
09 June 2017
A Mailmark supply chain ID (SCID) is made up of four participants, one of which is the Mail Originator. We define the Mail Originator as the participant on whose behalf the items are being produced. T ...
Urban Density consultation
08 June 2017
The attached consultation document (here) relates to a change to the Urban Density Benchmark methodology, a posting profile measure of National Price Plan One (SSCs) of the Access Letters Contract and ...
Access CBC to cease
16 March 2017
We will cease offering the Access 70 CBC service with effect from 1 January 2018More information can be found here ...
Scheme For Growth - Double discount offer
24 January 2017
We are pleased to announce that we are doubling the discount for additional incremental mail posted between 1 February 2017 and the 25 March 2017 under the Royal Mail Group Scheme for Growth's Adverti ...
Extension of Scheme For Growth
13 January 2017
The Advertising Content Incentive aimed at advertisers who grow their use of mail, has proved popular since its launch in April 2016. We forecast c.100m incremental items of advertising mail will be g ...
Access Contract Change Notices Jan 17
11 January 2017
Following our annual review of the allocation of Postcode Sectors to Zones, there is some movement of some Postcode Sectors between the Zones for the forthcoming financial year 2017/18. The attac ...
Mailmark Reporting Delay
25 November 2016
Please note that we are experiencing some delays in Mailmark data reaching the Mailmark reporting suite. This means that some reports are not fully up to date, and you may see higher than normal ...
Access Tariff change from Jan 3rd 2017
04 October 2016
Dear Customer, On the 4th Oct 2016, we published new Access prices for the Access Letters Contract that will come into effect from 3rd January 2017. The letter below summarises the m ...
Access consultation Sep 2016 - Update
12 September 2016
The consultation is now closed. In total, we received 15 formal responses to the consultation from a range of different types of customers using the Access contract. Thank you to all that respon ...
User Guide Amendments from 3rd October 2016
03 August 2016
Further to the change we announced in November 2015 allowing Polymer outers to overhang by up to 30mm when posted as Machinable Large Letters, we are pleased to inform you that due to additional upgra ...
Access CBC price changes from 4th July 2016
22 April 2016
Access CBC price changes come into effect from 4th July 2016.Prices are now published here ...
Royal Mail Wholesale Digital Stamp
16 March 2016
Since 1 September 2015, Access customers have had the option to trial the use of Digital Stamps Indicia on their mailings. Following successful testing we have decided that once the current tria ...
Launch of Royal Mail Group Scheme for Growth
19 February 2016
In conjunction with the Working Access Group's sub-division, the Wholesale Incentive Group and Royal Mail Retail we are pleased to announce that we are launching a new Royal Mail Group-wide incentive ...
Autumn Incremental Promotion
16 February 2016
We're delighted to announce our exciting new campaign to incentivise new customer test and learn activity. This promotion is designed to help you test the impact your mail has on your customers a ...
Price Changes for 2016
06 January 2016
Price changes for the Wholesale Parcels Contract and Condition 9 Premium Agreement and for General Large Letter services under the Access Letters Contract will come into effect from 29 March 2016. You ...
Release 15 of the Access Selection Files
06 January 2016
Following our annual review of the allocation of Postcode Sectors to Zones, there is some movement of some Postcode Sectors between Zones for the forthcoming financial year 2016/17. The changes requir ...
Mailmark Migration Consultation
04 December 2015
Earlier this year, we ran a Mailmark Migration Consultation from 29 May 2015 to 7 September 2015 to understand customers' views on our proposals to withdraw the machine-readable CBC service and how th ...
Changes to Access Prices 2016
14 October 2015
Changes to the Access prices will come into effect on 4th January 2016. They include the prices for Access Letter and Large Letter services under the current Access Letters Contract. Full details of t ...
Advertising Mail Catalogue Trial
25 August 2015
We are pleased to announce a forthcoming trial of "Advertising Mail Catalogue", a new service option geared to customers who sell their products and services from a catalogue or a brochure and wish to ...
Decision on Change Proposals for Access Contracts
30 June 2015
The Access Consultation closed on 16th March 2015.We received 18 customer responses to our change proposals. We have carefully considered all feedback and decided to proceed with two of the proposals. ...
Future proposals for Mailmark migration
29 May 2015
Royal Mail is proposing some future changes to its Access Services. Since the Mailmark® option for machine-readable mail was successfully launched in March 2014 customers now pay a lower price for th ...
Customer Growth Incentive Promotion
17 March 2015
We are pleased to announce our first Customer Growth Incentive Promotion which capitalises on the recently publicised "Private Life of Mail" research. The benefits for you Find out more&n ...
Suspended contract change notices are withdrawn
11 March 2015
Access Letters Contract change notices numbered 001, and 003 - 005 have been suspended since 4 March 2014. Royal Mail decided to suspend these change notices in light of Ofcom's announcement that it w ...
Change Proposals for Access Contracts
16 January 2015
The Access Consultation closed on 16th March 2015. We are currently reviewing our customer's feedback and will update you before the end of April 2015 on our decisions for the proposed changes.We woul ...
Changes in Zones to Postcode Sectors
01 December 2015
The results of the annual review of the allocation of Postcode Sectors to Zones have determined some movement to some Postcode Sectors to come into effect from 30 March 2015. Please see the attac ...
Contract Change Notices
09 January 2015
We recently completed our annual review of the terms and conditions of the Access Letters Contract and Wholesale Parcels Contract to ensure that they are working as intended.We have identified a handf ...
Access Price Changes 2015
06 January 2015
New Prices for the Access Letters Contract came into effect on 5 January 2015. Today, we announced that the Access prices are changing for the Condition 9 Access Agreements, the Wholesale Parcels Cont ...
C9 Access Prices
15 October 2014
In early January 2015, we intend to announce our price changes for the Condition 9 Access Agreements that are due to come into effect from the start of our 2015 financial year. The Condition 9 price c ...
Access Letters Contract Prices
06 October 2014
Price Changes for the Access Letters ContractOn 24th September 2014, we advised of our intention to move our usual price review of Access Letters from the beginning of the financial year, to the begin ...
Ofcom announces investigation
21 February 2014
Royal Mail plc (RMG.L) has been notified by Ofcom, this afternoon, that it has decided to open an investigation following a complaint brought by TNT Post UK about certain changes to Royal Mail's Acces ...
Royal Mail welcomes CWU ballot result
06 February 2014
Royal Mail welcomes CWU ballot result on ground-breaking agreementRoyal Mail plc (RMG.L) is pleased that Communication Workers Union (CWU) members have voted overwhelmingly in favour of a ground-break ...
Royal Mail Wholesale website - registration upgrade
21 January 2014
We have been listening to you!You told us that when you visited us at www.royalmailwholesale.com that you found the log in process a little long-winded and tedious. We are pleased to inform you t ...
Royal Mail Business Mail Large Letter
20 January 2014
We are introducing a lower price for customers declaring that they are posting Business Mail Large Letters rather than a general mix of Large Letters. Customers will therefore be able to access 3 diff ...
Changes in Zones to Postcode Sectors
17 January 2014
The results of the annual review of the allocation of Zones to Postcodes Sectors have determined some movement to some Postcode Sectors to come into effect from 31st March 2014. Please see the attache ...
Access Tariff Notice 2014
10 January 2014
Changes to the Access prices will come into effect on 31st March 2014. They include the prices for Access services under the current Access Letters Contract, the Wholesale Parcels Contract and the Con ...
Changes to Access Contracts
10 January 2014
In line with Tariff 2014, we are changing the price plans of the Access Letters Contract to respond to changes in the market and reflect up-to-date information on costs. These changes are part of a lo ...
Royal Mail and CWU reach agreement in principle
09 December 2013
9 December 2013 ROYAL MAIL AND CWU REACH AGREEMENT IN PRINCIPLE ON AN AGENDA FOR GROWTH, INDUSTRIAL STABILITY, PAY AND PROTECTIONSRoyal Mail plc (RMG.L) today announces that Royal Mail Group Ltd ...
Forthcoming Access Tariff Notice
06 December 2013
We are aware that there has been recent speculation in the market concerning whether or not Royal Mail will be introducing a pricing differential between National Price Plan 1 and National Price Plan ...
Negotiators agreement between Royal Mail and CWU
05 December 2013
4 December 2013 Royal Mail plcNegotiators agreem ...
Access Prices 2013
04 December 2013
We are changing our Access prices from 2nd April 2013.The new prices for Access services under Condition 9 Access terms are available to view here.Additionally, there are some new Access prices availa ...
Joint Statement from Royal Mail and CWU
13 November 2013
Royal Mail and the Communication Workers Union (CWU) have made significant progress in current talks on legal protections, industrial stability and pay. On this basis, both parties have agreed to a fu ...
Joint Statement from Royal Mail and CWU
01 November 2013
Royal Mail and the Communication Workers Union (CWU) have made progress in current talks and commit to finalising an agreement in the next two weeks. On the basis, the CWU agrees to stand down the 24 ...
Changes to Access Contracts
31 October 2013
Following our discussions with customers and the industry bodies on our proposals to reform the current Access agreements, we have considered all customer comments and this has significantly influence ...
Dangerous Goods - Policy update
29 October 2013
Learn more about changes to what you can and cannot send in the post from 14th January 2013.Royal Mail has updated its Dangerous Goods policy, which affects what can and cannot be sent in the post. Al ...
Mail Centre Rationalisation Programme July 2013
24 October 2013
Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...
Royal Mail statement on CWU ballot result
06 October 2013
Royal Mail is very disappointed by the announcement that CWU members have voted in favour of taking industrial action in the ballot and that a strike day has been announced by the union.Ho ...
Royal Mail Statement on CWU ballot
05 October 2013
Royal Mail is very disappointed that the Communication Workers Union (CWU) has confirmed that it is holding a national industrial action ballot of its members.An Ipsos Mori poll, commissioned by Royal ...
Mailmarkâ„¢ (Formerly EIB®) - Wave 2 recruitment
30 May 2013
Early Adoption RecruitmentWe are now offering the opportunity for you to take part in Wave 2 of Mailmarkâ„¢ (formerly Enterprise Intelligent Barcode® ) Programme.If you are not already an Early A ...
Royal Mail statement on CWU ballot timetable
29 May 2013
Royal Mail is very disappointed that the Communications Workers Union (CWU) has issued a timeline for a ballot of its members on potential industrial action, if an agreement is not reached in on-going ...
Royal Mail receives undertakings from CWU
28 May 2013
Royal Mail has today received legally binding undertakings from the Communication Workers Union (CWU) not to induce its members employed by Royal Mail to refuse to handle Access mail.Full Statement ...
New Access Selection Files 2013
27 May 2013
We are making changes to the Postcode sortation selections used by our mail centres to sort mail. These changes will be incorporated into a new version of the Access Selection Files, version 2013 for ...
Mail Centre to rationalisation programme v.10
26 May 2013
Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...
Royal Mail statement on Access Letters and Parcels
25 May 2013
The Communication Workers Union (CWU) has in the High Court today (June 19) given an undertaking not to induce its members employed by Royal Mail to refuse to handle Access letters and parcels. This i ...
Improvements to Bulk Mail specifications and processes
24 May 2013
We are continuing to work with our customers and the mail producers to simplify our specifications for our machineable services. Our progress is detailed in the most recent update letter below.OCR &am ...
Mail Centre Rationalisation Programme V9.0
23 May 2013
Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...
Dangerous Goods - Policy update
22 May 2013
Learn more about changes to what you can and cannot send in the post from 14th January 2013.Royal Mail is updating its Dangerous Goods policy, which affects what can and cannot be sent in the post. Al ...
Access Services to be renamed from October
21 May 2013
On 22nd October 2012, as part of the next stage of the journey for our Access products we will be making the following changes:i) rename our products to add the specific reference of the contai ...
Proposals for the reform of the Access contracts
21 May 2013
We have commenced a review of the current Standard Access Agreements and are seeking customer views on the terms for a new Standard Access contract to be available from April 2013.The postal market ha ...
Consultation Decision: Access indicium
20 May 2013
In February this year we asked our Access customers and relevant trade bodies to provide feedback on our proposal to amend the Access Indicium. Within the consultation we presented two design options ...
Confirmation on Access Prices & VAT April 2012
20 May 2013
Our regulator, Ofcom has published its decision document on the future regulatory framework for Access services. We can now confirm the Access prices which we published on 9th January 2012 will come i ...
The NGPP definition by Zone 2012/13
19 May 2013
Access contract holders who have agreed for the measurement of their National Geographic Posting Profile to be by Zone, please use the Royal Mail NGPP baseline date for 2012/13 and the revised calcula ...
Consultation: Statement of Process
18 May 2013
Please find attached below details of our consultation on the process for requesting access contracts and variations to existing access contracts. The Statement of Process needs to address three ...
Final proposals to amend the NGPP definition
17 May 2013
Royal Mail Wholesale has concluded its proposals to change the definition of the National Geographic Posting Profile (NGPP) upon which all National Access Agreements are based. Our final decisions are ...
Access consultation - product renaming exercise
17 May 2013
Please find attached below details of our forthcoming plans to rename our suite of products in Access to better align to the recent changes made in April relating to the sortation and container type. ...
Consultation: Access Indicia
16 May 2013
Last July we expressed our intention to print a 'Delivered by Royal Mail' mark on all Letter items that passed through Royal Mail's processing machines with effect from September 2011. It was an initi ...
Mail Centre rationalisation programme V.8
15 May 2013
Royal Mail is currently progressing with an ongoing programme of Mail Centre modernisation reviews which involve the closure of some of its smaller Mail Centres, consolidation of larger and more moder ...
New service - Access Packets 2-5kg
14 May 2013
We informed you in February of our intention to introduce the facility to post heavier Packet items up to 5kg via your Access 120 service. We are now pleased to confirm that this weight extension will ...
C9 NOTICE: VAT on Access Services
13 May 2013
We are not yet in a position where we can inform you of which Access services, if any, may incur VAT from April 2012 but we would like to share our current view with you.As you may be aware, HMRC guid ...
DSA - Christmas & New Year arrangements 2011
11 May 2013
All operations are closed from Sunday 25th December 2011 to Tuesday 27th December 2011. Normal services resume from Wednesday 28th December 2011 to Saturday 31st December 2011. Operations close a ...
Intelligent Barcode - join now
10 May 2013
Enterprise Intelligent Bargode gives you: Web-based reports which you can monitor against performance Insights into direct mail that promote integration with your digital channels Rapid ...
Decision on Zonal costing methodology
09 May 2013
On 29th October 2010 Royal Mail Wholesale invited our customers to input to the Zonal Costing Methodology consultation paper (please see our Archive News section here). The consultation ran until mid- ...
Access Prices 2011/12
08 May 2013
2011/2012 Access prices are available on the following links. The original notification of indicative Access prices, including additional background information, can be found in our News Archive ...
Advertising Mail discounts and service enhancement
07 May 2013
We have enhanced our Royal Mail Advertising Mail® service to give you more choice in terms of the type of items that you can send and when you send them. With effect from the 9th May 2011, the ...
Long Run Incremental Cost Discussion Document
06 May 2013
The discussion document below seeks to raise awareness of the development of long run incremental cost (LRIC) estimates for the postal sector. It does not speculate on what might be the regulato ...
Improving the Customer Experience
05 May 2013
On 25 February 2011, Royal Mail Wholesale sent customers our report on the Improving the Customer Experience (ICE) programme. The report and covering letter to customers can be found in the links belo ...
Agency Contracts amendment
04 May 2013
On the 4th January 2011, we issued a consultation document to all our Agency Operators on a proposal to introduce a minimum spend requirement for Agency Customers of the Access Agency Agreements (plea ...
C9 Access Agreement Notice: Segregation by format
03 May 2013
From 17th January 2011, Royal Mail Wholesale is introducing an alternative practice to the presentation requirements for handing over mailing items under a Condition 9 Access Agreement: subject to sig ...
Royal Mail Wholesale announces indicative Access prices
02 May 2013
On 3rd Feb 2011 Royal Mail Wholesale announced indicative Access prices that are intended to be introduced from May 2011. Full details of this proposal can be found in the links below (see Prici ...
Amendment to Agency Contracts Proposal 04-01-2011
01 May 2013
We have an increasing number of agency customers that have opened credit accounts with us which are either not being used or are being used infrequently and for relatively low posting volumes. Like yo ...
Tray Dolly Implementation Update 10-12-2010
30 April 2013
We have been working for some time with our customers on developing a more secure container for handover of DSA mail in trays and are pleased to announce that we have finally agreed on the Tray Dolly ...
VAT Customer Communication
29 April 2013
Royal Mail Wholesale applies VAT in line with UK law. Most of our services are currently covered by the postal services VAT exemption.For these services VAT is not added to our prices. As part of the ...
DSA Christmas Arrangements 2010
28 April 2013
All operations are closed from Saturday 25th to Tuesday 28th December. Normal services resume from Wednesday 29th to Friday 31st December. Operations close again Saturday 1st, Sunday 2nd and Mon ...
Zonal Costing Methodology consultation 29-10-10
27 April 2013
Royal Mail Wholesale invites our customers to input into the Zonal Costing Methodology consultation paper.In this consultation we propose a revision to the costing methodology, using estimates of post ...
Quality of Service Measurement for the Access Market
26 April 2013
Royal Mail Wholesale is inviting feedback on a proposal to introduce an independent measure of quality of service prior to handover to Royal Mail. The purpose of the attached document is to provi ...
Access Database 2010 is now available for download
25 April 2013
As previously explained, you need to download an updated version of the Access Database and make the necessary changes to your systems and software by 27th September 2010.The updated Access Database ( ...
Allocation of Postcode Sectors
23 April 2013
Allocation of postcode sectors and assumed access zonal prices based on the new 2010 four zone structure. Downloads below: Assumed Zone Database 2009 Four Zone Structure (Published date: (31-07-2 ...
Process for Allocating Postcode Sectors to GZones
22 April 2013
Process for allocating Postcode Sectors to GZones (Published Date: 01-07-2009) ...
Archived Documents
21 April 2013
Advertising Mail Enhancements UGA 13Access User Guide Amendment UGA 12Quality of Service consultation documentLatest proposals for the National Geographic Posting ProfileProposed changes to RMW Contra ...
ACCESS NOTICE: Updating the Baseline Year for NPP1
01 January 1970
The Baseline Year is a 12-month period we use to measure Royal Mail’s national posting profile, from which we then set the National Spread Benchmark and Urban Density Benchmark for National Price Pl ...
Back to top 